Front Desk Associate

Hand & Stone Careers; Estero (FL); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Wellness resources

Bonus based on performance

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Job summary

Hand & Stone Massage and Facial Spa in Estero, FL is seeking a friendly Front Desk Associate to greet clients, manage check-in, and coordinate appointments.

You will promote memberships and retail, handle payments, and support therapists to keep the reception area welcoming and efficient. A background in customer service and scheduling software is preferred; flexible evenings and weekends are required.

Qualifications

• Prior customer service or front desk experience preferred.
• Strong communication and interpersonal skills; sales-driven.
• Ability to multitask in a fast-paced spa environment.
• Flexible availability including evenings and weekends.

Responsibilities

• Greet and check in clients with a warm, professional demeanor.
• Schedule and manage appointments using spa booking software.
• Promote memberships, packages, and retail products.
• Handle inquiries and follow-ups with excellent customer service.
• Process payments and maintain records.
• Coordinate with massage therapists and estheticians to ensure smooth daily operations.
• Maintain a clean, inviting front desk and lobby.

Skills

Customer service

Communication

Multitasking

Sales mindset

Tools

Spa booking software

POS systems

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• Wellness resources
• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks

About the Role:

Hand & Stone Massage and Facial Spa is looking for an enthusiastic and customer-focused Front Desk Associate to join our team in Estero, FL! This is a fantastic opportunity to be the welcoming face of a premier spa experience, helping clients feel relaxed and valued from the moment they walk through the door.

Responsibilities:

• Greet and check in clients with a warm, professional demeanor
• Schedule and manage appointments using spa booking software
• Promote and sell spa memberships, packages, and retail products
• Handle client inquiries, concerns, and follow-ups with excellent customer service
• Process payments and maintain accurate transaction records
• Coordinate with massage therapists and estheticians to ensure smooth daily operations
• Maintain a clean, organized, and inviting front desk and lobby area

Requirements:

• Previous customer service, front desk, or receptionist experience preferred
• Strong communication and interpersonal skillsSales-driven mindset with the ability to meet membership and retail goals
• Ability to multitask in a fast-paced spa environment
• Proficiency with scheduling software or point-of-sale systems is a plus
• Flexible availability including evenings and weekends
• Positive, professional attitude and a passion for wellness and hospitality

About Us:

Hand & Stone Massage and Facial Spa is a nationally recognized leader in affordable, high-quality spa services with locations across the United States. Our clients love us for our welcoming atmosphere, skilled therapists, and convenient membership programs that make self-care accessible year-round. Our team members enjoy a supportive work environment, competitive pay, and the rewarding experience of helping people look and feel their best every day.