Front Desk Associate

Hand & Stone Massage and Facial Spa; Estero (FL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Wellness resources

Bonus based on performance

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Job summary

Hand & Stone Massage and Facial Spa is seeking a friendly Front Desk Associate in Estero, FL to welcome guests and manage a smooth check-in experience for every visitor. You will greet clients, schedule appointments, promote memberships and products, and coordinate with therapists to support daily operations while delivering outstanding service in a fast-paced spa environment.

Competitive hourly pay ranges from $15.00 to $17.00, with benefits including health insurance, paid time off, and

Qualifications

• Previous customer service, front desk, or receptionist experience preferred.
• Strong communication and interpersonal skills.
• Sales-driven mindset with the ability to meet membership and retail goals.
• Ability to multitask in a fast-paced spa environment.
• Proficiency with scheduling software or point-of-sale systems is a plus.
• Flexible availability including evenings and weekends.
• Positive, professional attitude and a passion for wellness and hospitality.

Responsibilities

• Greet and check in clients with a warm, professional demeanor
• Schedule and manage appointments using spa booking software
• Promote and sell spa memberships, packages, and retail products
• Handle client inquiries, concerns, and follow-ups with excellent customer service
• Process payments and maintain accurate transaction records
• Coordinate with massage therapists and estheticians to ensure smooth daily operations
• Maintain a clean, organized, and inviting front desk and lobby area

Skills

Customer service

Communication skills

Interpersonal skills

Sales-minded

Tools

Scheduling software

POS systems

Job description

About The Role

Hand & Stone Massage and Facial Spa is looking for an enthusiastic and customer-focused Front Desk Associate to join our team in Estero, FL! This is a fantastic opportunity to be the welcoming face of a premier spa experience, helping clients feel relaxed and valued from the moment they walk through the door.

Benefits

• Health insurance
• Paid time off
• Training & development
• Wellness resources
• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks

About The Role

Hand & Stone Massage and Facial Spa is looking for an enthusiastic and customer-focused Front Desk Associate to join our team in Estero, FL! This is a fantastic opportunity to be the welcoming face of a premier spa experience, helping clients feel relaxed and valued from the moment they walk through the door.

Responsibilities

• Greet and check in clients with a warm, professional demeanor
• Schedule and manage appointments using spa booking software
• Promote and sell spa memberships, packages, and retail products
• Handle client inquiries, concerns, and follow-ups with excellent customer serviceProcess payments and maintain accurate transaction records
• Coordinate with massage therapists and estheticians to ensure smooth daily operations
• Maintain a clean, organized, and inviting front desk and lobby area

Requirements

• Previous customer service, front desk, or receptionist experience preferred
• Strong communication and interpersonal skills
• Sales-driven mindset with the ability to meet membership and retail goals
• Ability to multitask in a fast-paced spa environment
• Proficiency with scheduling software or point-of-sale systems is a plus
• Flexible availability including evenings and weekends
• Positive, professional attitude and a passion for wellness and hospitality

About Us

Hand & Stone Massage and Facial Spa is a nationally recognized leader in affordable, high-quality spa services with locations across the United States. Our clients love us for our welcoming atmosphere, skilled therapists, and convenient membership programs that make self-care accessible year-round. Our team members enjoy a supportive work environment, competitive pay, and the rewarding experience of helping people look and feel their best every day.

Compensation: $15.00 - $17.00 per hour

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time...we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.