Solace Spa Front Desk Agent

Big Sky Resort; Big Sky (MT); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free All Mountain Ski Pass

Discounted ski/snowboard rentals

25%-50% off F&B and Retail

Eligibility for affordable Team Member

Monthly employee events

Job summary

Solace Spa is looking for an outgoing and detail-oriented individual to join their front desk team as a Spa Front Desk Agent. This role is about more than answering phones; you will set the tone for a luxurious spa experience for every guest.

Your responsibilities include greeting guests, managing appointments, and ensuring the cleanliness of the spa areas. Full-time seasonal employees enjoy benefits like a free ski pass, discounted rentals, and eligibility for affordable housing.

Qualifications

• Detail-oriented with strong organizational and multi-tasking skills.
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
• A genuine desire to help others and contribute to a serene, guest-focused environment.

Responsibilities

• Greet and assist all spa guests with a warm, professional demeanor.
• Answer phone calls, book appointments, and recommend appropriate services.
• Coordinate and deliver oxygen rentals to guest rooms.
• Oversee the daily opening and closing procedures of the spa.
• Maintain the presentation and cleanliness of shared guest areas.

Skills

Detail-oriented

Organizational skills

Computer proficiency

Friendly communication

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Overview

Solace Spa is seeking an outgoing, reliable, and detail-oriented professional to join our front desk team. As a Spa Front Desk Agent, you are much more than a receptionist—you are the face of the spa. From the moment a guest walks through the door or calls to book an appointment, you set the tone for a relaxing, luxurious experience. You’ll support guests through every stage of their visit, while coordinating a seamless flow of operations for our team of talented service providers.

Overview

Solace Spa is seeking an outgoing, reliable, and detail-oriented professional to join our front desk team. As a Spa Front Desk Agent, you are much more than a receptionist—you are the face of the spa. From the moment a guest walks through the door or calls to book an appointment, you set the tone for a relaxing, luxurious experience. You’ll support guests through every stage of their visit, while coordinating a seamless flow of operations for our team of talented service providers.

If you're personable, organized, and passionate about wellness, this is your opportunity to thrive in a peaceful yet dynamic spa environment.

Responsibilities

• Greet and assist all spa guests with a warm, professional demeanor
• Answer phone calls, book appointments, and recommend appropriate services and retail products
• Stay well-versed in all spa offerings, including massage, facials, body treatments and recover lounge services
• Coordinate and deliver oxygen rentals to guest rooms
• Accurately process transactions and payments, and reconcile the cash drawer at the end of each shift
• Oversee the daily opening and closing procedures of the spa
• Maintain the presentation and cleanliness of locker rooms, relaxation spaces, and shared guest areas throughout the day
• Help maintain a tidy retail area, including restocking and cleaning the shelves
• Support spa staff by managing the appointment schedule and flow of services

Qualifications

• High School Diploma or equivalent
• Detail-oriented with strong organizational and multi-tasking skills
• Computer proficiency, including Microsoft Office Suite
• Friendly, knowledgeable, and professional communication skills
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays
• A genuine desire to help others and contribute to a serene, guest-focused environment

All full time seasonal employees can enjoy the following benefits:

• FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
• Discounted vouchers for skiing at Big Sky Resort for friends and family
• Discounted ski/snowboard rentals with a free employee lesson
• 25%-50% off F&B and Retail at all Boyne outlets
• Eligibility for affordable Team Member Housing
• Lodging discounts for friends and family
• Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
• Wellness Day and Eligibility for PTO
• Monthly employee events