Spa Floor Lead: Guest Experience & Ops

milk + honey; Austin (TX); In loco; USD 28.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Paid time off

401(k) match

Life & AD&D insurance

Product discounts

Service discounts

Last-minute booking perks

Milestone celebrations

Wellness spa credit

Volunteer time off

Referral bonuses

Descrizione del lavoro

milk + honey is seeking a Floor Lead in Austin to bring thoughtful leadership and exceptional guest care to our spa and salon. This full-time role supports daily operations, serves as Manager on Duty, and ensures a welcoming experience from arrival through checkout.

You’ll coach the concierge team, act on guest feedback with location leadership, drive retail and membership sales, and maintain organized displays and inventory while upholding brand standards.

Competenze

• Must sustain reasonable physical activity for the duration of a shift (standing, bending, treatments).
• Passionate about milk + honey and the wellness industry.
• Leadership experience.
• Experience being a team player.
• Ability to work flexible hours including nights, weekends, holidays.
• Eagerness to learn and grow within the company.
• Solution driven and open to feedback.

Mansioni

• Serve as Manager on Duty, providing hands-on support at the front desk and helping daily spa and salon operations run smoothly.
• Model excellent guest service, respond thoughtfully to guest concerns, and support a welcoming experience from arrival through checkout.
• Coach the concierge team through ongoing feedback, service guidance, and sales role-playing.
• Partner with location leadership to review guest feedback and take action to improve guest experience.
• Support retail sales and membership sign-ups through team motivation and guest conversations.
• Help new concierge team members feel connected, supported, and prepared to succeed.
• Support inventory ordering, receive and check in purchase orders, and ensure retail products and back bar supplies are recorded, labeled, and organized.
• Maintain clean, stocked, and merchandised retail displays, and assist with monthly inventory counts.
• Uphold spa and salon protocols, brand standards, and Standards of Excellence.
• Lead by example with professionalism, composure, and clear communication to support a positive team environment.

Conoscenze

Guest service

Communication

Leadership

Teamwork

Attention to detail

Flexibility

AM/PM availability

Descrizione del lavoro

milk + honey is seeking a Floor Lead in Austin to bring thoughtful leadership and exceptional guest care to our spa and salon. This full-time role supports daily operations, serves as Manager on Duty, and ensures a welcoming experience from arrival through checkout.

You’ll coach the concierge team, act on guest feedback with location leadership, drive retail and membership sales, and maintain organized displays and inventory while upholding brand standards.