Spa Operations Lead - People & Performance

Milk Honey; Houston (TX); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health, dental, and vision plans after

Paid time off on hire

Matching 401(k)

Life and AD&D insurance

Spa credit monthly

Employee discounts on services and/or-

Training and growth opportunities

Parental leave

Volunteer time off

LA Fitness Discount

Job summary

milk + honey is seeking an Assistant Manager in Houston to lead and develop our spa team, guiding hiring, onboarding, coaching, and performance reviews. You will coordinate training with Brand Trainers and the General Manager to foster growth and operational excellence across locations.

You’ll build strong schedules aligned with guest demand, monitor wage costs, and drive revenue through effective staffing and guest experiences, while upholding our values of kindness and integrity.

Qualifications

• Experiences leading teams in spa/hospitality or luxury retail environments.
• Proven ability to coach, give feedback, and guide career growth.
• Strong scheduling and workforce planning skills.

Responsibilities

• Build and lead a strong location team, directing hiring and onboarding in collaboration with leadership.
• Provide ongoing coaching, conduct performance reviews, and develop department heads and trainers.
• Coordinate monthly/quarterly training and ensure alignment with business priorities.
• Manage provider utilization, guest retention metrics, and wage costs within budget.

Skills

People leadership

Talent development

Performance coaching

Strategic scheduling

Conflict resolution

Job description

milk + honey is seeking an Assistant Manager in Houston to lead and develop our spa team, guiding hiring, onboarding, coaching, and performance reviews. You will coordinate training with Brand Trainers and the General Manager to foster growth and operational excellence across locations.

You’ll build strong schedules aligned with guest demand, monitor wage costs, and drive revenue through effective staffing and guest experiences, while upholding our values of kindness and integrity.