Spa Floor Lead: Guest Experience & Team Coaching

Milk Honey; Bee Cave (TX); In loco; USD 28.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive Insurance

Paid Time Off from Day One

401(k) with company match

Life & AD&D insurance

Loyalty rewards program

Product discounts 40%

Service discounts 15%

Last-minute booking perks

Wellness spa credit

Return-to-work bonus

Volunteer time off

Descrizione del lavoro

milk + honey is seeking a Floor Leader to bring thoughtful leadership and guest care to the daily spa and salon experience. You will support location leadership, guide daily operations, and model outstanding service from arrival through checkout.

You will coach the concierge team, review guest feedback with leadership, and assist with retail sales, inventory, and monthly counts while upholding brand standards and a positive team environment.

Competenze

• Strong guest service skills and a thoughtful approach to resolving concerns.
• Clear written and verbal communication.
• Ability to coach, motivate, and build relationships with team members.
• Strong organization and attention to detail while managing competing priorities.
• Comfort supporting retail sales and membership goals.
• Resilience, adaptability, and willingness to step in where support is needed.

Mansioni

• Serve as Manager on Duty, supporting front desk operations and daily spa/salon flow.
• Model excellent guest service and respond thoughtfully to guest concerns.
• Coach concierge team with ongoing feedback and service guidance.
• Partner with leadership to review guest feedback and improve experience.
• Support retail sales and membership sign-ups through motivation and conversations.
• Help new team members feel connected, supported, and prepared.
• Support inventory, ordering, receipts, labeling, and organization.
• Maintain clean, stocked, and merchandised retail displays and assist counts.
• Uphold spa/salon protocols, brand standards, and Standards of Excellence.
• Lead by example with professionalism, composure, and clear communication.

Conoscenze

Guest service

Leadership

Coaching

Communication

Organization

Retail sales

Descrizione del lavoro

milk + honey is seeking a Floor Leader to bring thoughtful leadership and guest care to the daily spa and salon experience. You will support location leadership, guide daily operations, and model outstanding service from arrival through checkout.

You will coach the concierge team, review guest feedback with leadership, and assist with retail sales, inventory, and monthly counts while upholding brand standards and a positive team environment.