Spa Experience Lead — Client Concierge & Coordinator

A-Valley-of-Vitality-Wellness-Studi; Prescott (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Complimentary treatments

Discounts on services and products

Wellness benefits

Job summary

A Valley of Vitality Wellness Studio in Prescott is seeking a full-time Spa Coordinator to warmly welcome clients, manage appointments, process payments, and maintain a calm, welcoming environment. The role emphasizes outstanding customer service, HIPAA-conscious file handling, and teamwork with therapists and front desk, with opportunities to recommend products and services.

This position requires evenings and weekends and includes staff perks such as complimentary treatments and

Qualifications

• Confident using POS and scheduling software.
• Strong computer know-how with a warm, polished phone presence.
• Ability to gracefully navigate and resolve client concerns.
• Organized multitasking with a service-first attitude.
• Clear, purposeful communication with teammates and leadership.
• Genuine team-player spirit and accountability.

Responsibilities

• Warmly greet every client and set the tone for their experience.
• Schedule services and answer questions in person and by phone.
• Deliver friendly, professional customer service every time.
• Maintain client files with total confidentiality (HIPAA compliant).
• Anticipate client needs and own their satisfaction.
• Balance cash drawer and process payments; assist with spa upkeep and sanitation.

Skills

POS familiarity

Scheduling software

Customer service

Phone etiquette

Multitasking

Team player

Tools

POS software

Scheduling software

Job description

A Valley of Vitality Wellness Studio in Prescott is seeking a full-time Spa Coordinator to warmly welcome clients, manage appointments, process payments, and maintain a calm, welcoming environment. The role emphasizes outstanding customer service, HIPAA-conscious file handling, and teamwork with therapists and front desk, with opportunities to recommend products and services.

This position requires evenings and weekends and includes staff perks such as complimentary treatments and