Spa & Wellness Concierge - Luxury Resort Front Desk

Loews Hotels, LLC.; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with match

Paid time off

Tuition reimbursement

Pet insurance

Employee rates and discounts

Complimentary meals

Wellness discounts

Volunteer opportunities

Job summary

Loews Ventana Canyon Resort in Tucson, AZ, seeks a warm, attentive Front Desk Coordinator to greet guests and support the spa and health club. You’ll manage reservations, coordinate with therapists, and deliver elevated hospitality from the moment guests arrive.

You will work with the Spa & Wellness Manager to maintain daily operations, uphold safety standards, and promote wellness offerings. A 1–2 year service background and familiarity with spa booking systems are preferred; CPR/AED is a plus.

Qualifications

• 1-2 years of customer service or hospitality experience required.
• Familiarity with spa booking systems, POS platforms, or guest management software preferred.

Responsibilities

• Welcome guests with polished hospitality and set a relaxing tone for spa and wellness experiences.
• Provide expert knowledge of spa treatments, packages, promotions, and wellness offerings.
• Assist guests with health club access, locker room amenities, and facility navigation.
• Maintain a calm, serene environment reflecting Loews' elevated wellness standards.
• Coordinate with spa therapists and attendants to support guest experiences.
• Manage all spa and wellness reservations and ensure accurate scheduling.

Skills

Guest service

Multitasking

Attention to detail

Communication

Teamwork

Education

High school diploma

Hospitality/wellness degree preferred

Tools

Spa booking systems

POS platforms

Guest management software

Job description

Loews Ventana Canyon Resort in Tucson, AZ, seeks a warm, attentive Front Desk Coordinator to greet guests and support the spa and health club. You’ll manage reservations, coordinate with therapists, and deliver elevated hospitality from the moment guests arrive.

You will work with the Spa & Wellness Manager to maintain daily operations, uphold safety standards, and promote wellness offerings. A 1–2 year service background and familiarity with spa booking systems are preferred; CPR/AED is a plus.