Spa Coordinator/Receptionist (Full Time)

A Valley of Vitality Wellness Studio; Prescott (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Complimentary treatments

Discounts on services and products

Wellness benefits

4-hour paid job trial

Job summary

A Valley of Vitality Wellness Studio in Prescott, AZ is seeking a full-time Spa Coordinator who brings calm confidence to a fast-paced setting. You will guide client experiences, schedule services, and maintain confidential client files with a warm, service-first approach.

Responsibilities include greeting clients, answering questions, processing payments, and promoting memberships and products. Expect evenings, weekends, and staff meetings as part of the role.

Qualifications

• Experience using POS and scheduling software with confidence.
• Proficient computer skills and a polished phone presence.
• Ability to gracefully resolve client concerns and questions.
• Organized multitasking and a service-first attitude.
• Clear, purposeful communication with teammates and leadership.
• Team-player with accountability toward goals.
• Professional appearance and strong work ethic.
• Genuine customer service mindset and desire to help clients.

Responsibilities

• Greet clients warmly and set a positive tone for their visit.
• Schedule services and answer questions in person or by phone.
• Provide friendly, professional customer service consistently.
• Maintain client files with confidentiality (HIPAA compliant).
• Anticipate client needs and own their satisfaction.
• Keep spa space inviting, tidy, and stocked; assist with upkeep.
• Launder towels and robes and maintain treatment-room prep between clients.
• Create a safe, clean, nurturing environment for clients and staff.
• Check clients in/out and process payments.
• Sell memberships, gift cards, and retail with knowledge and enthusiasm.
• Resolve client concerns with patience and efficiency.
• Balance cash drawer; communicate with management and teams.
• Work evenings/weekends and attend staff meetings.
• Coordinate appointment flow to keep the studio running smoothly.

Skills

POS proficiency

Scheduling software

Strong computer skills

Phone etiquette

Client concern resolution

Multitasking

Clear communication

Team player

Accountability

Professional appearance

Customer service mindset

Curiosity to learn services

Tools

POS system

Job description

Join the Award-Winning Team at A Valley of Vitality Wellness Studio!

Prescott’s most prominent, award-winning, and highly rated wellness studio is expanding—and we’re seeking a dedicated professional to join our Vitality family.

Locally owned and operated, we pride ourselves on exceptional service, advanced expertise, and a team culture rooted in wellness, kindness, and genuine connection. If you’re fun, professional, reliable, and passionate about helping people feel their best, you may be the perfect fit.

We’re currently seeking a full-time Spa Coordinator who embodies calm confidence, thrives in a fast-paced environment, and knows how to make every client feel seen, supported, and cared for.

You’ll also have the chance to make personalized product and treatment recommendations—helping clients get the very most out of their wellness journey.

A 4-hour paid job trial is required to demonstrate baseline qualifications.

Staff perks? Complimentary treatments, discounts on services and products, and more wellness benefits you’ll love.

What We’re Looking For: A Spa Coordinator With…

• Confidence using POS and scheduling software
• Strong computer know-how + a warm, polished phone presence
• The ability to gracefully navigate (and resolve!) client concerns
• A talent for organized multitasking while keeping a positive, service-first attitude
• Clear and purposeful communication with teammates and leadership
• A genuine team-player spirit—someone who uplifts, collaborates, and connects
• Accountability to individual and team goals
• A strong work ethic and professional appearance
• Heartfelt customer service skills—you truly love people
• Curiosity and drive to learn our services and products and share them with clients
• A detail-oriented, career-minded approach
• And yes…someone who is simply fun and pleasant to be around!

Your Day-to-Day Responsibilities

• Warmly greet every client who enters—YOU set the tone for their experience
• Schedule services + answer client questions in person and by phone
• Deliver friendly, polished, professional customer service every time
• Maintain client files (paper + digital) with total confidentiality (HIPAA compliant)
• Anticipate client needs and take ownership of their satisfaction
• Help keep the spa fresh, stocked, tidy, and welcoming
• Assist with laundering towels, robes, and general spa upkeep
• Create a safe, clean, nurturing environment for clients and staff
• Check clients in/out and process all payments
• Sell memberships, gift cards, and retail products with enthusiasm and knowledge
• Resolve client concerns with patience, compassion, and efficiency
• Balance cash drawer each shift
• Communicate clearly with management, therapists, and front desk team
• Work evenings/weekends + attend staff meetings
• Assist with sanitation and treatment-room prep between clients

Reception Desk & Studio Operations

• Operate cash register and POS
• Answer and direct calls with professionalism and warmth
• Perform opening/closing duties
• Maintain spa cleanliness and organization
• Coordinate appointment flow to keep the studio running smoothly