Spa Guest Experience Coordinator

The Scottsdale Resort & Spa; Scottsdale (AZ); On-site; USD 22,000 - 28,000; Full time

Job summary

The Scottsdale Resort & Spa is seeking a Spa Coordinator to be the first point of contact for guests, handling appointments from booking through checkout. The role requires greeting guests, managing front desk operations, payments, and retail transactions with a calm, friendly demeanor.

You will coordinate schedules with therapists, maintain records, and promote spa packages. Flexibility for mornings, evenings, weekends, and holidays is needed in this hospitality-focused environment.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Greet spa guests and check in/out for appointments.
• Schedule, confirm, and manage spa appointments via phone, email, and in person.
• Answer inquiries regarding services, pricing, and availability.
• Process payments, gratuities, and retail transactions accurately.
• Coordinate timing with therapists and spa staff.
• Maintain cleanliness and organization of reception and relaxation areas.
• Promote spa packages, memberships, and retail products.
• Maintain guest records and confidential health intake forms.
• Communicate schedule changes to staff.
• Assist with inventory tracking and ordering of supplies.

Skills

Customer service

Multitasking

Communication

Calm demeanor

Education

High school diploma

Tools

Book4Time

SpaSoft

Microsoft Office

Job description

The Scottsdale Resort & Spa is seeking a Spa Coordinator to be the first point of contact for guests, handling appointments from booking through checkout. The role requires greeting guests, managing front desk operations, payments, and retail transactions with a calm, friendly demeanor.

You will coordinate schedules with therapists, maintain records, and promote spa packages. Flexibility for mornings, evenings, weekends, and holidays is needed in this hospitality-focused environment.