Spa Experience Concierge (Part-Time)

Hand & Stone Massage and Facial Spa; Mill Creek (WA); On-site; USD 2,480,000 - 2,549,000; Part time

Benefits offered by this job

Bonus based on performance

Employee discounts

Free uniforms

Wellness resources

Job summary

Hand & Stone Massage and Facial Spa in Mill Creek, WA is seeking a part-time Spa Associate to join our front desk team. You will ensure a welcoming guest experience, process check-ins/outs, and support scheduling and payments.

This role includes selling memberships and spa products, educating guests on services and promotions, maintaining client files, and keeping the lobby clean and professional. Flexible shifts are available, with opportunities to grow within a friendly, customer-focused

Qualifications

• Provide excellent customer service and create a welcoming experience for all members and guests.
• Check in/out guests professionally and efficiently.
• Answer incoming calls, schedule appointments, and assist with appointment changes and cancellations.
• Sell memberships, gift cards, upgrades, and retail products.
• Educate guests on services, promotions, and membership benefits.
• Maintain accurate and detailed client files, forms, and notes.
• Process payments and transactions accurately.
• Maintain a clean, organized, and professional front desk and lobby.
• Communicate effectively with service providers and management.
• Complete general spa tasks during downtime, including laundry, restocking, cleaning, and organization.
• Maintain a positive, energetic, and professional attitude.
• Be dependable, punctual, detail-oriented, and a strong team player.

Responsibilities

• Provide excellent customer service and create a welcoming experience for all members and guests.
• Check in/out guests professionally and efficiently.
• Answer incoming calls, schedule appointments, and assist with appointment changes and cancellations.
• Sell memberships, gift cards, upgrades, and retail products.
• Educate guests on services, promotions, and membership benefits.
• Maintain accurate and detailed client files, forms, and notes.
• Process payments and transactions accurately.
• Maintain a clean, organized, and professional front desk and lobby.
• Communicate effectively with service providers and management.
• Complete general spa tasks during downtime, including laundry, restocking, cleaning, and organization.
• Maintain a positive, energetic, and professional attitude.
• Be dependable, punctual, detail-oriented, and a strong team player.
• Perform other duties as assigned by management.

Skills

Customer service

Front desk operations

Sales

Scheduling

Cash handling

Communication

Job description

Hand & Stone Massage and Facial Spa in Mill Creek, WA is seeking a part-time Spa Associate to join our front desk team. You will ensure a welcoming guest experience, process check-ins/outs, and support scheduling and payments.

This role includes selling memberships and spa products, educating guests on services and promotions, maintaining client files, and keeping the lobby clean and professional. Flexible shifts are available, with opportunities to grow within a friendly, customer-focused