Spa Guest Experience & Membership Concierge

Hand & Stone - Revive Houston; Richmond (TX); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

KinderCare discount

LifeMart program benefits available in

Job summary

Hand & Stone Massage and Facial Spas is seeking a Spa Associate to welcome clients and support the day-to-day operations of the spa. You will answer phones, schedule appointments, and help drive membership sales while ensuring a 5-star guest experience.

Ideal candidates will provide outstanding customer service, maintain clean and orderly spa spaces, and collaborate with team members to deliver memorable services and promotions in a friendly, professional environment.

Responsibilities

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Job description

Hand & Stone Massage and Facial Spas is seeking a Spa Associate to welcome clients and support the day-to-day operations of the spa. You will answer phones, schedule appointments, and help drive membership sales while ensuring a 5-star guest experience.

Ideal candidates will provide outstanding customer service, maintain clean and orderly spa spaces, and collaborate with team members to deliver memorable services and promotions in a friendly, professional environment.