Spa Guest Experience & Membership Specialist

Hand & Stone - Kingwood; Houston (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spas is seeking Spa Associates to welcome and assist clients, promote services, and uphold our 5-star standards. You will engage with members and guests, manage appointment scheduling, and support a busy front desk with a friendly, professional demeanor.

Join a team focused on delivering exceptional experiences, flexible scheduling, and employee discounts. Training and growth opportunities are available as you contribute to a welcoming, high-quality spa

Qualifications

• Experience in retail or service industry preferred.
• Strong communication and interpersonal skills.
• Ability to handle multiple guest interactions with tact.

Responsibilities

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Skills

Customer service

Sales skills

Phone handling

Education

High school diploma

Job description

Hand & Stone Massage and Facial Spas is seeking Spa Associates to welcome and assist clients, promote services, and uphold our 5-star standards. You will engage with members and guests, manage appointment scheduling, and support a busy front desk with a friendly, professional demeanor.

Join a team focused on delivering exceptional experiences, flexible scheduling, and employee discounts. Training and growth opportunities are available as you contribute to a welcoming, high-quality spa