Spa Front Desk Associate - Part-Time with Bonuses

Hand & Stone - 1018 164st St SE - Mill Creek, WA; Mill Creek (WA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Bonus based on performance

Employee discounts

Free uniforms

Wellness resources

Job summary

Hand and Stone is seeking a part-time Spa Associate to ensure an outstanding guest experience at our Mill Creek location. You will fill 1 opening shift and 3 mid-shifts (Sunday, Monday, Wednesday, and Friday) and be a critical link in delivering high-quality service.

You will provide exceptional customer service, handle check-ins/outs, manage schedule changes, promote memberships and retail, educate guests on services, and keep files and payments accurate.

Qualifications

• Provide excellent customer service and create a welcoming experience for all members and guests.
• Check in/out guests professionally and efficiently.
• Answer incoming calls, schedule appointments, and assist with appointment changes and cancellations.
• Sell memberships, gift cards, upgrades, and retail products.
• Educate guests on services, promotions, and membership benefits.
• Maintain accurate and detailed client files, forms, and notes.
• Process payments and transactions accurately.
• Maintain a clean, organized, and professional front desk and lobby.
• Communicate effectively with service providers and management.
• Complete general spa tasks during downtime, including laundry, restocking, cleaning, and organization.
• Maintain a positive, energetic, and professional attitude.
• Be dependable, punctual, detail-oriented, and a strong team player.
• Perform other duties as assigned by management.

Skills

Customer service

Front desk

Sales

Communication

Job description

Hand and Stone is seeking a part-time Spa Associate to ensure an outstanding guest experience at our Mill Creek location. You will fill 1 opening shift and 3 mid-shifts (Sunday, Monday, Wednesday, and Friday) and be a critical link in delivering high-quality service.

You will provide exceptional customer service, handle check-ins/outs, manage schedule changes, promote memberships and retail, educate guests on services, and keep files and payments accurate.