Spa Concierge & Guest Experience Specialist

Hand & Stone Massage and Facial Spa; Bothell (WA); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Bonus perfromance based

Employee discounts

Free uniforms

Wellness resources

Job summary

Hand and Stone Massage and Facial Spa in Bothell, WA seeks a part-time Spa Associate to deliver outstanding guest experiences at the front desk. You will manage check-ins/outs, answer calls, schedule appointments, and assist with membership sales and product upsells.

The role offers paid training, a friendly team environment, and opportunities to earn commissions and bonuses while providing excellent service.

Qualifications

• Provide excellent customer service and create a welcoming experience for all members and guests.
• Check in/out guests professionally and efficiently.
• Answer incoming calls, schedule appointments, and assist with appointment changes and cancellations.
• Sell memberships, gift cards, upgrades, and retail products.
• Educate guests on services, promotions, and membership benefits.
• Maintain accurate and detailed client files, forms, and notes.

Responsibilities

• Process payments and transactions accurately.
• Maintain a clean, organized, and professional front desk and lobby.
• Communicate effectively with service providers and management.
• Complete general spa tasks during downtime, including laundry, restocking, cleaning, and organization.
• Maintain a positive, energetic, and professional attitude.
• Be dependable, punctual, detail-oriented, and a strong team player.
• Perform other duties as assigned by management.

Skills

Customer service

Front desk

Sales

Team player

Job description

Hand and Stone Massage and Facial Spa in Bothell, WA seeks a part-time Spa Associate to deliver outstanding guest experiences at the front desk. You will manage check-ins/outs, answer calls, schedule appointments, and assist with membership sales and product upsells.

The role offers paid training, a friendly team environment, and opportunities to earn commissions and bonuses while providing excellent service.