Spa Guest Experience & Membership Concierge

Hand & Stone Franchise Corp; Charlotte (NC); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

KinderCare discount

Health insurance

Paid time off

Training & development

Vision insurance

Performance bonus

Dental insurance

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spas is seeking a Spa Associate to welcome clients, handle membership sales, and support daily spa operations in a flexible, customer-focused environment. You will be the host of the spa, delivering 5-star experiences and helping guests select services that best fit their needs.

Part-time positions are also available, with shifts designed to fit varying schedules. The role emphasizes excellent communication, multitasking, and professional appearance while

Qualifications

• Knowledge of Microsoft Office application, Spa Soft (will train) and basic accounting principles.
• Excellent personal appearance, good verbal and written communication skills.
• Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest

Responsibilities

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

Skills

Microsoft Office

Customer service

Communication skills

Multitasking

Tools

Spa Soft

Job description

Hand & Stone Massage and Facial Spas is seeking a Spa Associate to welcome clients, handle membership sales, and support daily spa operations in a flexible, customer-focused environment. You will be the host of the spa, delivering 5-star experiences and helping guests select services that best fit their needs.

Part-time positions are also available, with shifts designed to fit varying schedules. The role emphasizes excellent communication, multitasking, and professional appearance while