Spa Experience Concierge

175 Hard Rock Bristol LLC; Massachusetts; On-site; USD 23,000 - 34,000; Full time

Job summary

175 Hard Rock Bristol LLC is seeking a dedicated Spa Coordinator to manage Rock Spa checkout, bookings and guest services at our property. You will handle appointments, process payments, maintain the reception area, and ensure a welcoming environment for guests seeking luxury spa experiences.

The role requires strong communication, basic merchandising sense, and the ability to work evenings and weekends in a luxury hospitality setting.

Qualifications

• High School Diploma or equivalent is required, along with 6 months of Spa/Hotel Operations experience in a similar hotel, resort, or luxury environment.
• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least eighteen (18) years of age or older.
• Must be able to work evenings, weekends, and holidays.
• Fluency in English; additional languages preferred.

Responsibilities

• Open and close Rock Spa according to procedures.
• Ensure reception desk is organized and fully stocked at all times.
• Greet entering guests and offer assistance.
• Be knowledgeable of product information, including styles, colors, sizes, materials, and philanthropic components, to explain features and benefits and answer guest questions.
• Use suggestive selling techniques.
• Maintain counters, showcases, shelves, and racks, ensuring all are free of dust, spots, marks, and damage.
• Stock and display merchandise, ensuring items are fully stocked, neatly stacked or hung, and properly priced.
• Operate point of sale system.
• Reconcile bank at end of shift, ensuing bank is balanced.
• Process merchandise returns according to procedures.
• Receive and unpack merchandise shipments.
• Follow loss prevention procedures.

Skills

Fluency in English

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Outlook

Microsoft Word

Job description

175 Hard Rock Bristol LLC is seeking a dedicated Spa Coordinator to manage Rock Spa checkout, bookings and guest services at our property. You will handle appointments, process payments, maintain the reception area, and ensure a welcoming environment for guests seeking luxury spa experiences.

The role requires strong communication, basic merchandising sense, and the ability to work evenings and weekends in a luxury hospitality setting.