Spa Concierge & Guest Experience Lead

Rock Barn; Conover, Northern (NC, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Rock Barn is seeking a friendly Spa Coordinator in Conover, NC to greet guests, manage check-in and billing, and review itineraries with guests. You will provide information on spa procedures, schedules, and policies, while maintaining a polished, welcoming presence.

You will prepare daily itineraries, respond to messages, and handle financial transactions securely. The role involves stocking products, keeping guest areas tidy, and supporting the Spa Director in events and promotions.

Qualifications

• Greet guests and assist with check-in duties, including billing and itinerary review.
• Provide spa information, policies, timetables and function details to guests.
• Maintain a neat, professional demeanor and excellent guest service at all times.

Responsibilities

• Prepare day’s itinerary and consultation packets for guests.
• Answer voicemails promptly and respond to guest queries.
• Handle cash, credit cards and gift certificates in a confidential manner.
• Maintain product stock levels and keep guest areas tidy and welcoming.
• Assist Spa Director and participate in spa activities, meetings and promotions.

Job description

Rock Barn is seeking a friendly Spa Coordinator in Conover, NC to greet guests, manage check-in and billing, and review itineraries with guests. You will provide information on spa procedures, schedules, and policies, while maintaining a polished, welcoming presence.

You will prepare daily itineraries, respond to messages, and handle financial transactions securely. The role involves stocking products, keeping guest areas tidy, and supporting the Spa Director in events and promotions.