Spa Front Desk & Guest Services Specialist

Hard Rock International; Tampa, Northern (FL, KY); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Benefits vary by status

Career site benefits

Job summary

Hard Rock International in Tampa seeks a friendly Guest Services Associate to respond to inquiries and complaints, schedule guest appointments, maintain client databases, and coordinate facility schedules to maximize usage and efficiency. You will work in a fast-paced hotel/spa environment, requiring a high school diploma, strong interpersonal and cash-handling skills, and comfort with computers.

Background checks and licensing may be part of the employment process.

Qualifications

• High School diploma, GED, or equivalent required.
• Experience in Spa, Retail, or similar environment preferred.
• Must have excellent interpersonal skills.
• Basic mathematical and cash handling skills.
• Comfortable with computers in a fast-paced environment.
• Professional, proactive approach to Guest requests.

Responsibilities

• Responds to customer inquiries and complaints.
• Schedules guest appointments.
• Maintains client databases and updating profiles.
• Coordinates facility schedules to maximize usage and efficiency.
• Reviews and coordinates information for service providers.
• Maintains and/or edits client profiles.
• Performs stocking and retail related duties.

Skills

Interpersonal skills

Cash handling

Mathematical skills

Computer literacy

Professional, proactive

Education

High School diploma

Job description

Hard Rock International in Tampa seeks a friendly Guest Services Associate to respond to inquiries and complaints, schedule guest appointments, maintain client databases, and coordinate facility schedules to maximize usage and efficiency. You will work in a fast-paced hotel/spa environment, requiring a high school diploma, strong interpersonal and cash-handling skills, and comfort with computers.

Background checks and licensing may be part of the employment process.