Luxury Spa Attendant & Guest Experience Specialist

Flatrock Motorclub; Rockwood (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Opening the premier luxury resort spa

Beautiful working environment

Competitive compensation

Employee spa and resort privileges

Hospitality and spa service training

Professional development and cross‑tr

Training and cross-training

Advancement opportunities

Job summary

Flatrock Motorclub is opening a premier luxury spa in Rockwood, Tennessee, and seeks a Spa Attendant to uphold pristine spaces and outstanding guest service. You will maintain treatment areas, manage amenities, and support guests with discretion and care.

The role emphasizes attention to detail, seamless operations, and collaborative teamwork with therapists, estheticians, and leadership to deliver a memorable guest experience.

Qualifications

• Experience in luxury hospitality, resort, private club, spa, wellness, or high-end guest service preferred.
• Genuine passion for hospitality and caring for others.
• Exceptional attention to detail and cleanliness.
• Warm, professional, and polished demeanor.
• Ability to anticipate needs while remaining discreet and unobtrusive.
• Strong organizational and time-management skills.

Responsibilities

• Warmly welcome and assist guests and members throughout the spa.
• Maintain immaculate locker rooms, relaxation areas, lounges, treatment corridors, and other guest spaces.
• Prepare and replenish towels, robes, slippers, linens, and guest amenities throughout the day.
• Ensure spa spaces remain beautifully presented, organized, tranquil, and guest-ready at all times.
• Escort and orient guests to spa facilities and amenities when appropriate.
• Anticipate guest needs and provide discreet, attentive assistance.
• Prepare and maintain water, tea, refreshments, and other spa amenities according to service standards.
• Monitor and replenish toiletries and wellness amenities.
• Assist treatment providers with linens, room turnover, and supplies as needed.
• Collect, organize, wash, dry, fold, and distribute spa linens according to established protocols.
• Maintain appropriate inventory levels of linens, amenities, and operational supplies.
• Assist with opening and closing procedures.
• Communicate maintenance, cleanliness, or safety concerns promptly to spa leadership.
• Support special events, member experiences, VIP visits, and wellness programming.
• Maintain guest privacy and confidentiality at all times.
• Collaborate with the Spa Coordinator, therapists, estheticians, and leadership to ensure seamless daily operations.

Skills

Luxury hospitality

Guest service

Attention to detail

Discretion

Time management

Job description

Flatrock Motorclub is opening a premier luxury spa in Rockwood, Tennessee, and seeks a Spa Attendant to uphold pristine spaces and outstanding guest service. You will maintain treatment areas, manage amenities, and support guests with discretion and care.

The role emphasizes attention to detail, seamless operations, and collaborative teamwork with therapists, estheticians, and leadership to deliver a memorable guest experience.