Spa Director: Drive Revenue, Lead Team & Guest Experience

Massage Heights; Cedar Park (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Bonus based on performance

Personal and Career Development

Comprehensive Leadership Training

Beautiful Retreats

Massage Heights Family Fund

Employee Discounts

Digital Work Environment

Competitive salary and bonus opportuni

Job summary

Massage Heights in Cedar Park, TX is seeking a Retreat Manager to supervise daily operations, drive revenue, and ensure outstanding guest service. You will recruit, train, and lead a top-performing team, manage schedules, and implement the brand’s systems with consistency across shifts.

The ideal candidate has 2+ years in membership-based service or retail management, strong coaching skills, and knowledge of labor laws.

Qualifications

• Minimum 2 years membership-based service or retail management experience.
• Experience managing hourly wage employees.
• Self-starter mentality with leadership, organization, communication, and interpersonal skills.
• Working knowledge of labor and employment laws (plus any local and state licensing laws for therapists and estheticians would be helpful).
• Experience in training, coaching, and conflict resolution.
• Capacity to develop positive relationships with employees to manage coaching/mentoring with discipline.
• Demonstrate a working knowledge of computers and standard software.
• Basic business math skills.
• Financial and P&L experience.

Responsibilities

• Directly supervise and be accountable for all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift.
• Recruit, hire, train, develop, and retain top talent.
• Effectively create and manage team member schedules to ensure proper execution of daily operations.
• Set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals.
• Effectively manage team member schedules to ensure proper execution of daily operations.
• Lead by example, demonstrating the ability to achieve personal as well as team goals.
• Dedicate time to work the floor to provide your team with in-the-moment coaching.
• Create an environment that is passionate about providing supreme guest service.
• Focus on building guest loyalty by consistently following the proven operating system of Massage Heights.
• Plan, prepare, and execute events to promote Massage Heights in your area.
• Conduct the necessary marketing activities to drive leads.
• Develop partnerships with local businesses in your area

Skills

Leadership

Communication

Interpersonal skills

Team management

Coaching

Tools

Computer literacy

Job description

Massage Heights in Cedar Park, TX is seeking a Retreat Manager to supervise daily operations, drive revenue, and ensure outstanding guest service. You will recruit, train, and lead a top-performing team, manage schedules, and implement the brand’s systems with consistency across shifts.

The ideal candidate has 2+ years in membership-based service or retail management, strong coaching skills, and knowledge of labor laws.