Spa Director - Lead Talent, Elevate Guest Experience

Massage Heights - Dallas Lakewood; Dallas (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Personal and Career Development

Comprehensive Leadership Training

Beautiful Retreats

Massage Heights Family Fund

Digital Work Environment

Job summary

Massage Heights - Dallas Lakewood is seeking a dynamic leader to manage a busy Retreat, drive revenue, and uphold brand standards while mentoring a growing team.

You will hire and train staff, schedule shifts, coach on the floor, and ensure exceptional guest service. This role requires flexibility for varied hours, including weekends.

Join a culture focused on care, development, and community partnerships while delivering consistent operations and guest experiences.

Qualifications

• Minimum 2 years in membership-based service or retail management.
• Experience managing hourly wage employees.
• Leadership, organization, communication, and interpersonal skills.
• Knowledge of labor and employment laws; local/state licensing for therapists/estheticians helpful.
• Experience in training, coaching, and conflict resolution.
• Ability to develop positive relationships to mentor and discipline.
• Working knowledge of computers and standard software.
• Basic business math skills.
• Financial and P&L experience.

Responsibilities

• Supervise all aspects of Retreat operations, driving revenue and profitability.
• Recruit, hire, train, develop, and retain top talent.
• Create and manage team member schedules for daily operations.
• Set goals and plans; convert plans into action to meet/exceed goals.
• Lead by example and coach on the floor.
• Provide in-the-moment coaching on the floor to the team.
• Create an environment focused on supreme guest service.
• Build guest loyalty by following Massage Heights operating system.
• Support brand mission, values, and strategies in the region.
• Plan, prepare, and execute local events to promote Massage Heights.
• Conduct marketing activities to drive leads.
• Develop partnerships with local businesses.

Skills

Leadership

Communication

Interpersonal skills

Organization

Coaching

Conflict resolution

Computer skills

Business math

Job description

Massage Heights - Dallas Lakewood is seeking a dynamic leader to manage a busy Retreat, drive revenue, and uphold brand standards while mentoring a growing team.

You will hire and train staff, schedule shifts, coach on the floor, and ensure exceptional guest service. This role requires flexibility for varied hours, including weekends.

Join a culture focused on care, development, and community partnerships while delivering consistent operations and guest experiences.