Spa Director: Lead Guest Experience & Growth

Heights Wellness Retreat; Dallas (TX); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Personal and Career Development

Comprehensive Leadership Training

Beautiful Retreats

Massage Heights Family Fund

Digital Work Environment

Competitive salary and bonus opportuni

Job summary

Massage Heights in the Dallas area seeks an operations manager to directly supervise all facets of Retreat operations, from revenue growth to inventory management and ensuring brand standards are met across each shift.

The ideal candidate has at least 2 years in membership-based service or retail management, with a track record of coaching, scheduling, training, and driving guest satisfaction and loyalty.

Qualifications

• Minimum 2 years membership-based service or retail management experience.
• Experience managing hourly wage employees.
• Self-starter mentality with leadership, organization, communication, and interpersonal skills.
• Working knowledge of labor and employment laws (plus any local and state licensing laws for therapists and estheticians would be helpful).
• Experience in training, coaching, and conflict resolution.
• Capacity to develop positive relationships with employees to manage coaching/mentoring with discipline.
• Demonstrate a working knowledge of computers and standard software.
• Basic business math skills.
• Financial and P&L experience.

Responsibilities

• Directly supervise and be accountable for all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift
• Recruit, hire, train, develop, and retain top talent
• Effectively create and manage team member schedules to ensure proper execution of daily operations
• Set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals
• Lead by example, demonstrating the ability to achieve personal as well as team goals
• Dedicate time to work the floor to provide your team with in-the-moment coaching
• Create an environment that is passionate about providing supreme guest service
• Focus on building guest loyalty by consistently following the proven operating system of Massage Heights
• Plan, prepare, and execute events to promote Massage Heights in your area
• Conduct the necessary marketing activities to drive leads
• Develop partnerships with local businesses in your area

Skills

Leadership

Hiring & training

Scheduling

Customer service

Interpersonal skills

Computer literacy

Financial basics

Labor laws awareness

Job description

Massage Heights in the Dallas area seeks an operations manager to directly supervise all facets of Retreat operations, from revenue growth to inventory management and ensuring brand standards are met across each shift.

The ideal candidate has at least 2 years in membership-based service or retail management, with a track record of coaching, scheduling, training, and driving guest satisfaction and loyalty.