Assistant Spa Director: Lead Spa Team & Guest Experience

Massage Heights - Dallas Lakewood; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Advancement opportunities

Personal development

Leadership training

Beautiful retreats

Massage Heights Family Fund

Digital work environment

Commission opportunities

Job summary

Massage Heights - Dallas Lakewood is seeking a Spa Retreat Manager to assist the Spa Director in supervising all aspects of Retreat operations, including revenue, profitability, inventory, and adherence to brand systems.

You will recruit, hire, train, and develop team members, manage schedules, and drive guest loyalty through exceptional service and adherence to our operating system. A strong background in sales or retail management is preferred.

Qualifications

• Minimum 1 year of sales or retail management experience.
• Self-starter mentality with leadership, organization, communication, and interpersonal skills.
• Experience in training, coaching, and conflict resolution with employees.
• Working knowledge of computers and standard software.
• Basic business math skills.

Responsibilities

• Assist with recruitment, hiring, training, developing and retaining employees.
• Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales.
• Manage team member schedules to ensure proper execution of daily operations.
• Collaborate with the Spa Director to set individual team member and overall Retreat goals.
• Create an environment that is passionate about providing awesome guest service.
• Build guest loyalty by consistently following the proven operating system of Massage Heights.

Skills

Leadership

Training

Coaching

Communication

Interpersonal skills

Recruitment

Scheduling

Guest service

Tools

Zenoti

POS Software

Job description

Massage Heights - Dallas Lakewood is seeking a Spa Retreat Manager to assist the Spa Director in supervising all aspects of Retreat operations, including revenue, profitability, inventory, and adherence to brand systems.

You will recruit, hire, train, and develop team members, manage schedules, and drive guest loyalty through exceptional service and adherence to our operating system. A strong background in sales or retail management is preferred.