Spa Desk Lead - World-Class Guest Experience

Blackberry Farm; Walland (TN); On-site; USD 28,000 - 30,000; Full time

Job summary

Blackberry Farm in Walland, Tennessee is seeking a Spa Desk Supervisor to ensure every guest enjoys a world-class experience from arrival to departure.

You will lead the coordinator team, train new staff on bookings, greetings, and product knowledge, and coordinate scheduling, inventory, and guest communications to maintain flawless service. The role requires strong communication and leadership abilities and a commitment to hospitality.

Qualifications

• High school diploma is required.
• Experience in spa or hospitality preferred.
• Strong communication and leadership abilities are essential.

Responsibilities

• Lead spa desk coordinators and ensure world-class guest service.
• Train new coordinators on bookings, greetings, service knowledge, and proper verbiage.
• Schedule and manage staff, assist with recruitment, and monitor guest experience materials.

Skills

Guest service

Leadership

Training staff

Scheduling

Communication

Education

High school diploma

Tools

Microsoft Office

Job description

Blackberry Farm in Walland, Tennessee is seeking a Spa Desk Supervisor to ensure every guest enjoys a world-class experience from arrival to departure.

You will lead the coordinator team, train new staff on bookings, greetings, and product knowledge, and coordinate scheduling, inventory, and guest communications to maintain flawless service. The role requires strong communication and leadership abilities and a commitment to hospitality.