Lodging Operations Leader - World-Class Guest Experience

Blackberry Farm; Walland (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Blackberry Farm in Walland, TN seeks a detail-oriented Lodging Manager to oversee Front Desk, Front of House Concierge, Guest Services, Housekeeping and Night Audit, ensuring world-class hospitality for every guest during their stay.

Your leadership will drive guest satisfaction, teamwork, and operational excellence across departments, with a focus on training, budgeting, and maintaining high service standards.

Qualifications

• 2-4 years hospitality experience or 1-2 years front desk experience preferred.
• College degree preferred.
• Hospitality experience required.
• Computer skills in MS Windows & Excel.

Responsibilities

• Oversee the daily operations and responsibilities of the Front Desk, Front of House Concierge, Guest Service, Housekeeping, and Night Audit teams.
• Ensure that our Teams provide World Class Hospitality for every guest throughout their stay.
• Develop Lodging Supervisors and provide legendary hospitality in interactions with guests, increasing positive feedback.
• Maintain the budget while utilizing labor tracking and operational expense tools.

Skills

Leadership

Guest service

Communication

Team management

Education

Hospitality degree (preferred)

Tools

MS Windows

Excel

Job description

Blackberry Farm in Walland, TN seeks a detail-oriented Lodging Manager to oversee Front Desk, Front of House Concierge, Guest Services, Housekeeping and Night Audit, ensuring world-class hospitality for every guest during their stay.

Your leadership will drive guest satisfaction, teamwork, and operational excellence across departments, with a focus on training, budgeting, and maintaining high service standards.