Guest Experience Concierge - Spa & Dining

Blackberry Farm; Maryville (TN); On-site; USD 18,000 - 23,000; Full time

Job summary

Blackberry Farm in Maryville, Tennessee seeks a friendly Concierge to assist guests with activities, spa services, and dining reservations during their stay.

You will gather guest preferences, coordinate with departments, and ensure timely execution of requests while delivering warm, personalized service.

The role requires strong communication, attention to detail, and the ability to work with guests and team members across departments.

Qualifications

• High school diploma or equivalent required.
• Must have a valid driver's license.
• Hotel Front of House operations experience preferred.

Responsibilities

• Completes pre-arrival emails and calls prior to guest arrival to book activities, spa services, and schedule dining times.
• Be a point of contact for guests prior to arrival to inform guests of special happenings during their stay and to answer questions.
• Gathers/tracks guest information and preferences by maintaining the guest database.
• Creates unique memorial experiences for our guests.
• Reviews traces daily and confirms information with other departments.
• Audit activity and spa bookings to ensure accuracy.
• Communicates accurate guest information & preferences to other team members & departments.

Education

High school diploma or equivalent

Valid driver’s license

Job description

Blackberry Farm in Maryville, Tennessee seeks a friendly Concierge to assist guests with activities, spa services, and dining reservations during their stay.

You will gather guest preferences, coordinate with departments, and ensure timely execution of requests while delivering warm, personalized service.

The role requires strong communication, attention to detail, and the ability to work with guests and team members across departments.