Spa Coordinator/Receptionist (Full Time)

A-Valley-of-Vitality-Wellness-Studi; Prescott (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Complimentary treatments

Discounts on services and products

Wellness benefits

Job summary

A Valley of Vitality Wellness Studio in Prescott, AZ seeks a full-time Spa Coordinator to greet clients, manage appointments, process payments, and keep the front desk polished.

You’ll answer questions, balance cash, maintain client files, coordinate service flow, and promote memberships and products with friendly, professional service. This fast-paced role requires evenings/weekends.

Qualifications

• Experience using POS and scheduling software.
• Strong computer skills and polished phone presence.
• Service-first attitude and ability to resolve client concerns.

Responsibilities

• Greet clients and set the tone for their experience.
• Schedule services and answer client questions in person and by phone.
• Deliver friendly, polished customer service every time.
• Maintain client files (paper + digital) with total confidentiality (HIPAA compliant).
• Anticipate client needs and take ownership of their satisfaction.
• Keep spa area clean, stocked, and welcoming.
• Balance cash drawer each shift.
• Sell memberships, gift cards, and retail products with enthusiasm and knowledge.

Skills

POS software

Scheduling software

Phone presence

Customer service

Team player

Multitasking

Communication

Professional appearance

Learn products

Detail-oriented

Positive attitude

Tools

POS system

Job description

Join the Award-Winning Team at A Valley of Vitality Wellness Studio!

Prescott’s most prominent, award-winning, and highly rated wellness studio is expanding—and we’re seeking a dedicated professional to join our Vitality family.

Locally owned and operated, we pride ourselves on exceptional service, advanced expertise, and a team culture rooted in wellness, kindness, and genuine connection. If you’re fun, professional, reliable, and passionate about helping people feel their best, you may be the perfect fit.

We’re currently seeking a full-time Spa Coordinator who embodies calm confidence, thrives in a fast-paced environment, and knows how to make every client feel seen, supported, and cared for.

What We’re Looking For: A Spa Coordinator With…

Job-Related Knowledge & Skills

• Confidence using POS and scheduling software
• Strong computer know-how + a warm, polished phone presence
• The ability to gracefully navigate (and resolve!) client concerns
• A talent for organized multitasking while keeping a positive, service-first attitude
• Clear and purposeful communication with teammates and leadership
• A genuine team-player spirit—someone who uplifts, collaborates, and connects
• Accountability to individual and team goals
• A strong work ethic and professional appearance
• Heartfelt customer service skills—you truly love people
• Curiosity and drive to learn our services and products and share them with clients
• A detail-oriented, career-minded approach
• fun and pleasant to be around!

You’ll also have the chance to make personalized product and treatment recommendations—helping clients get the very most out of their wellness journey.

A 4-hour paid job trial is required to demonstrate baseline qualifications.

Staff perks? Complimentary treatments, discounts on services and products, and more wellness benefits you’ll love.

Your Day-to-Day Responsibilities

• Warmly greet every client who enters—YOU set the tone for their experience
• Schedule services + answer client questions in person and by phone
• Deliver friendly, polished, professional customer service every time
• Maintain client files (paper + digital) with total confidentiality (HIPAA compliant)
• Anticipate client needs and take ownership of their satisfaction
• Help keep the spa fresh, stocked, tidy, and welcoming
• Assist with laundering towels, robes, and general spa upkeep
• Create a safe, clean, nurturing environment for clients and staff
• Check clients in/out and process all payments
• Sell memberships, gift cards, and retail products with enthusiasm and knowledge
• Resolve client concerns with patience, compassion, and efficiency
• Balance cash drawer each shift
• Communicate clearly with management, therapists, and front desk team
• Work evenings/weekends + attend staff meetings
• Assist with sanitation and treatment-room prep between clients

Reception Desk & Studio Operations

• Operate cash register and POS
• Answer and direct calls with professionalism and warmth
• Perform opening/closing duties
• Maintain spa cleanliness and organization
• Coordinate appointment flow to keep the studio running smoothly

If you’re ready to join a supportive, purpose-driven team and be part of a thriving wellness studio, we’d love to meet you.