Front Desk Coordinator & Guest Experience Specialist

VIO Med Spa - Chesterfield; Missouri; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Hourly base pay

Performance bonus

Employee discounts on treatments and产品

Growth opportunities

Job summary

VIO Med Spa - Chesterfield is seeking a polished front-desk receptionist to greet guests, book appointments, and drive sales in a vibrant spa environment.

You will manage check-in/out, answer inquiries, promote memberships and treatments, and keep the calendar organized while delivering a five-star experience. The role offers hourly pay with a performance bonus and generous employee discounts in a lively, sales-driven culture.

Qualifications

• 3 years of experience in a front-desk or hospitality role.
• 1+ year of customer-facing experience.
• Proficiency with scheduling software and POS systems.
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet guests and manage check-in/out with warmth and efficiency.
• Educate guests on services and memberships to boost bookings.
• Manage appointment calendars and minimize no-shows.
• Process payments and maintain accurate client records.

Skills

Sales

Customer service

Communication

Multitasking

Upselling

Education

High school diploma

Tools

Boulevard

Aesthetic Record

Zenoti

Job description

Job Description

Who We're Looking For

You're the heartbeat of the spa, the first smile guests see and the last impression they leave with. You thrive in a fast-paced, energetic environment where no two days look the same, and you genuinely love turning a first-time visitor into a lifelong client. You're not just answering phones; you're driving the business forward.

If you're warm, polished, sales-savvy, and obsessed with creating a five-star experience, we want to meet you.

What You'll Do

Guest Experience & Reception

Greet every guest with energy and warmth, setting the tone for a premium experience from the moment they walk in.

Manage check-in and check-out smoothly, ensuring zero wait-time friction. Answer calls, texts, and online inquiries promptly and professionally, converting questions into booked appointments. Keep the front-of-house immaculate, welcoming, and on-brand at all times.

Sales & Revenue Generation

Educate guests on treatments, packages, memberships, and retail products and confidently recommend what fits their goals.

Re-book guests before they leave and fill the schedule by reactivating past clients. Promote and sell membership programs, treatment packages, and seasonal promotions. Hit and exceed monthly rebooking, retail, and membership targets (tied directly to your bonus). Capture and follow up on leads, turning inquiries into consultations and consultations into clients.

Scheduling & Operations

Own the appointment calendar: optimize provider schedules to minimize gaps and maximize revenue per hour. Confirm appointments, manage cancellations and waitlists, and reduce no-shows. Handle payments, process transactions accurately, and manage daily opening/closing procedures. Maintain client records and ensure intake forms and consents are complete before appointments. Coordinate between guests and providers to keep the day running on time. Manage retail inventory counts and reorder essentials.

What You Bring

3 years of experience

A natural ability to sell without feeling "salesy" you build trust and guests take your recommendations.

Polished, professional presence with excellent verbal and written communication.

Strong organizational skills and the ability to juggle phones, walk-ins, and scheduling without dropping a beat.

Comfort with scheduling/POS software (experience with platforms like Boulevard, Aesthetic Record, Zenoti, or similar is a plus).

A positive, high-energy attitude and genuine enthusiasm for the aesthetics and wellness industry.

Discretion and professionalism in handling confidential client information.

Why You'll Love It Here

Hourly base pay plus a performance bonus tied to bookings, re-bookings, and memberships your effort directly grows your paycheck.

Work in a vibrant, energetic, sales-driven culture with a team that celebrates wins.

Generous discounts on treatments and products.

Opportunity to grow into senior front-desk, sales lead, or operations roles.

A beautiful, luxurious environment where you'll feel proud to come to work.

Success in This Role Looks Like

In your first 90 days, you'll know our service menu cold, confidently recommend the right treatments to every guest, keep the schedule full, and consistently re-book clients before they leave. By month six, you'll be a top contributor to membership and retail growth, and the reason guests rave about us.

V/O Med Spa is an equal opportunity employer. Compensation: $[XX]/hour + monthly performance bonus. Schedule: [full-time / part-time, days, evenings, weekends as needed].

Required Qualifications

• High school diploma or equivalent
• 1+ year of customer-facing experience (reception, hospitality, salon/spa, luxury retail, or sales)
• Proven comfort with sales, upselling, or hitting performance goals
• Strong verbal and written communication skills
• Proficiency with computers, scheduling software, and point-of-sale systems
• Availability to work the required schedule, including some evenings and/or weekends
• Professional, polished appearance and demeanor
• Ability to multitask in a fast-paced environment