Spa Coordinator

THE SCOTTSDALE RESORT & SPA; Scottsdale (AZ); On-site; USD 19,000 - 30,000; Part time

Job summary

The Scottsdale Resort & Spa in Scottsdale, AZ seeks a friendly Spa Coordinator to be the first point of contact for guests, handling check-in/check-out, scheduling, and front desk support to ensure a relaxing experience from booking to checkout.

This part-time role requires excellent customer service, multitasking, and knowledge of spa software such as Book4Time or SpaSoft; strong communication and a calm, professional demeanor are essential to coordinate with therapists and staff.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of experience in a spa, salon, or hospitality front desk role preferred.
• Strong customer service, communication, and multitasking skills.

Responsibilities

• Greet spa guests warmly and check them in and out for appointments.
• Schedule, confirm, and manage spa appointments via phone, email, and in person.
• Answer phone and email inquiries regarding spa services, pricing, and availability.
• Process payments, gratuities, and retail sales transactions accurately.
• Coordinate appointment timing with therapists and spa staff.
• Maintain cleanliness and organization of the spa reception and relaxation areas.
• Promote spa packages, memberships, and retail products to guests.
• Maintain accurate guest records and handle confidential health intake forms appropriately.
• Communicate schedule changes, cancellations, and special requests to spa staff.
• Assist with inventory tracking and ordering of retail and spa supplies.

Skills

Customer service

Communication

Multitasking

Front desk experience

Spa scheduling software

Education

High school diploma or equivalent

Tools

Book4Time

SpaSoft

Microsoft Office

Job description

Job Details

Job Location: Scottsdale, AZ 85258

Job Summary

The Spa Coordinator serves as the first point of contact for spa guests, managing appointment scheduling, front desk operations, and administrative support to ensure a seamless and relaxing guest experience from booking through checkout.

PART-TIME

Essential Duties & Responsibilities

• Greet spa guests warmly and check them in and out for appointments
• Schedule, confirm, and manage spa appointments via phone, email, and in person
• Answer phone and email inquiries regarding spa services, pricing, and availability
• Process payments, gratuities, and retail sales transactions accurately
• Coordinate appointment timing with Massage Therapists, Estheticians, and other spa staff
• Maintain cleanliness and organization of the spa reception and relaxation areas
• Promote spa packages, memberships, and retail products to guests
• Maintain accurate guest records and handle confidential health intake forms appropriately
• Communicate schedule changes, cancellations, and special requests to spa staff
• Assist with inventory tracking and ordering of retail and spa supplies

QualificationsQualifications

• High school diploma or equivalent required
• 1-2 years of experience in a spa, salon, or hospitality front desk role preferred
• Strong customer service, communication, and multitasking skills
• Proficiency with spa scheduling software (e.g., Book4Time, SpaSoft) and Microsoft Office a plus
• Professional, calm demeanor suited to a relaxation-focused environment
• Ability to work flexible shifts, including mornings, evenings, weekends, and holidays

Physical Demands

• Ability to sit or stand for extended periods at the front desk
• Occasional lifting of up to 20 lbs (retail stock, supplies)
• Manual dexterity for computer, phone, and POS operation
• Ability to move throughout the spa to coordinate with staff and guests