Spa Coordinator Job Description

Flow Head Spa; Cornelius (NC); Hybrid; USD 28,000 - 38,000; Full time

Job summary

Flow Head Spa in Cornelius, NC seeks a friendly Front Desk Receptionist to greet clients, answer phones, schedule appointments, and support daily salon operations. You will manage check-ins/outs, handle laundry, restock refreshments, and assist therapists as needed.

The role requires social media savvy, strong communication, and a professional demeanor to ensure every guest has an outstanding experience from arrival to departure. Weekend availability (Fri–Sun) is required.

Qualifications

• Experience in front desk or customer service is preferred.
• Must be social media savvy and able to manage social media accounts.

Responsibilities

• Answer phones and schedule appointments.
• Manage social media accounts and engage with followers.
• Greet clients warmly upon arrival.
• Respond to client inquiries and provide refreshments.
• Handle laundry, towels, robes, and linens.
• Manage check-in and check-out processes efficiently.
• Assist head spa therapists and maintain a clean area.
• Provide general administrative support.

Skills

Customer service

Social media management

Communication skills

Multitasking

Tools

Social media platforms

Job description

As a Front Desk Receptionist at Flow Head Spa, you will play a crucial role in ensuring our clients have an outstanding experience from the moment they walk through our doors. You will be responsible for a variety of tasks, including answering phones, managing social media, catering to clients' needs, handling laundry, and managing client check‑ins and check‑outs.

Key Responsibilities

• Must be able to work Friday, Saturday and Sunday
• Must be social media savvy and able to manage social media accounts by creating and posting engaging content, responding to messages promptly, and actively interacting with followers to grow and maintain a strong online presence
• Greet clients warmly and professionally upon arrival
• Answer phone calls, schedule appointments, and respond to client inquiries
• Cater to clients' needs by providing refreshments, robes, slippers and any additional requests
• Handle laundry duties, including washing, drying, and folding linens, towels and robes
• Assist head spa therapists with any needs
• Manage client check‑in and check‑out processes efficiently
• Maintain a clean and organized area
• Assist with administrative tasks as needed