Spa Coordinator

The Scottsdale Resort and Spa, Curio Collection by Hilton; Scottsdale (AZ); Sur place; USD 19 000 - 25 000; Temps partiel

Résumé du poste

The Scottsdale Resort and Spa, Curio Collection by Hilton in Scottsdale, AZ seeks a Spa Coordinator to greet guests, manage appointments, and oversee front desk operations from booking to checkout.

Part-time role requires excellent customer service, clear communication, and multitasking, with flexibility for mornings, evenings, weekends, and holidays; prior spa front desk experience preferred.

Qualifications

• High school diploma or equivalent required.
• 1-2 years in a spa, salon, or hospitality front desk preferred.
• Strong customer service, communication, and multitasking skills.
• Proficiency with spa scheduling software (e.g., Book4Time, SpaSoft) and Microsoft Office a plus.
• Professional, calm demeanor suited to a relaxation-focused environment.
• Ability to work flexible shifts, including mornings, evenings, weekends, and holidays.

Responsabilités

• Greet spa guests and check them in/out for appointments.
• Schedule, confirm, and manage spa appointments via phone, email, and in person.
• Answer phone and email inquiries regarding spa services, pricing, and availability.
• Process payments, gratuities, and retail sales transactions accurately.
• Coordinate appointment timing with Massage Therapists, Estheticians, and other spa staff.
• Maintain cleanliness and organization of the spa reception and relaxation areas.
• Promote spa packages, memberships, and retail products to guests.
• Maintain accurate guest records and handle confidential health intake forms appropriately.
• Communicate schedule changes, cancellations, and special requests to spa staff.
• Assist with inventory tracking and ordering of retail and spa supplies.

Connaissances

Customer service

Communication

Multitasking

Front desk experience

Professional demeanor

Microsoft Office

Formation

High school diploma or equivalent

Outils

Book4Time

SpaSoft

Microsoft Office

Description du poste

Job Summary

The Spa Coordinator serves as the first point of contact for spa guests, managing appointment scheduling, front desk operations, and administrative support to ensure a seamless and relaxing guest experience from booking through checkout.

PART-TIME

Essential Duties & Responsibilities

• Greet spa guests warmly and check them in and out for appointments
• Schedule, confirm, and manage spa appointments via phone, email, and in person
• Answer phone and email inquiries regarding spa services, pricing, and availability
• Process payments, gratuities, and retail sales transactions accurately
• Coordinate appointment timing with Massage Therapists, Estheticians, and other spa staff
• Maintain cleanliness and organization of the spa reception and relaxation areas
• Promote spa packages, memberships, and retail products to guests
• Maintain accurate guest records and handle confidential health intake forms appropriately
• Communicate schedule changes, cancellations, and special requests to spa staff
• Assist with inventory tracking and ordering of retail and spa supplies

Qualifications

Qualifications

• High school diploma or equivalent required
• 1-2 years of experience in a spa, salon, or hospitality front desk role preferred
• Strong customer service, communication, and multitasking skills
• Proficiency with spa scheduling software (e.g., Book4Time, SpaSoft) and Microsoft Office a plus
• Professional, calm demeanor suited to a relaxation-focused environment
• Ability to work flexible shifts, including mornings, evenings, weekends, and holidays

Physical Demands

• Ability to sit or stand for extended periods at the front desk
• Occasional lifting of up to 20 lbs (retail stock, supplies)
• Manual dexterity for computer, phone, and POS operation
• Ability to move throughout the spa to coordinate with staff and guests

Source: Driftwood Hospitality