Spa Concierge

Primora Spa; Maynard (MA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Primoraspa in Maynard, MA is seeking a friendly Spa Concierge to greet guests, answer calls, book appointments, check guests in, and process payments at the front desk.

Qualifications include strong communication, multitasking, and basic computer skills; you will promote spa services, maintain a clean workspace, and ensure a positive guest experience for all visitors.

Qualifications

• Greeting guests and answering questions with a friendly, professional approach.
• Ability to book, modify, and cancel appointments accurately using spa software.
• Basic math and money handling skills for charging services.

Responsibilities

• Open and close the spa according to procedures.
• Accurately book, change, and cancel spa appointments.
• Provide detailed descriptions of treatments, packages, and hours of operation.
• Maintain spa register and communicate discrepancies to management.
• Actively promote spa services, sessions, and retail.
• Handle guest questions professionally and courteously.
• Provide immediate responses to requests to ensure guest satisfaction.
• Maintain a clean, safe, and organized work area.

Skills

Customer service

Communication skills

Multitasking

Computer literacy

Tools

Spa software

Job description

The Spa Concierge is responsible for the reception area at the spa, including greeting all guests, answering phone calls, and assisting guests with questions regarding spa services and products. This position is also responsible for booking appointments, checking the guest into the computer system, and charging for services performed.

Specific Duties and Responsibilities

• Properly open and close the spa each day according to Standard Operating Procedures.
• Accurately book, change, and cancel spa appointments.
• Provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation.
• Maintain the spa register through proper open, pre-close, and close procedures, and communicate any discrepancies to management.
• Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions, and/or discounts available.
• Handle guests’ questions and concerns professionally and courteously.
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean, safe, fully stocked, and well-organized work area.

General Duties and Responsibilities

• Be on time for your shift.
• Acknowledge and greet everyone who enters and leaves spa facilities.
• Answer the phone promptly and use the guest’s name throughout the phone conversation.
• Maintain eye contact when addressing external and internal guests.
• Communicate to management all occurrences involving staff or guests in the spa that require attention.
• Attend, participate in, and support training and staff meetings for the spa.
• Utilize spa computers with skill and proficiency.

Education / Licenses / Certifications

• Not applicable

Knowledge, Skills, and Abilities Required

• If an offer is made, employment may be contingent upon the successful completion of a CORI check.
• Possess the ability to work without direct supervision and contribute to a culture of peer accountability.
• Ability to work well independently and as part of a team.
• Detail-oriented and able to multitask.
• Enjoy working with people and possess a friendly and outgoing personality.
• Be flexible with your schedule, supporting the needs of the spa.
• Excellent communication and listening skills, as well as basic computer knowledge.
• Must possess basic math and money handling skills.

Supervisory Responsibilities

• Not applicable

Physical Demands

• This position must be able to stay on their feet for long periods of time.
• Able to reach, bend, climb, grasp, kneel, push, pull, and twist as needed.
• Must read and write English in a clear and concise manner.

Performance Standards

• Performance will be discussed with the Spa Owner on a regular basis