Spa Manager Job Description

Flow Head Spa; Cornelius (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Flow Head Spa in the United States is seeking a Spa Manager to oversee daily operations and support the team to ensure a smooth, consistent flow of service throughout the spa.

The role requires hands-on leadership at both the front desk and operational levels, with the ability to step in and assist the team as needed to maintain service quality.

Responsibilities

• Oversee daily spa operations to ensure an exceptional guest experience from arrival to departure
• Manage scheduling for head spa therapists to ensure all treatment rooms are fully utilized and operating efficiently
• Be available to cover shifts when team members call out, ensuring no disruption to scheduled services
• Lead and support front desk operations, including check-ins, check-outs, and overall guest flow
• Answer phone calls, schedule appointments, and respond to guest inquiries in a timely and professional manner
• Maintain a strong presence on social media by creating engaging content, responding to messages, and interacting with followers
• Greet guests warmly and ensure they feel welcomed and cared for throughout their visit
• Cater to guest needs by providing refreshments, robes, slippers, and accommodating special requests
• Assist head spa therapists as needed to maintain seamless service delivery
• Oversee laundry operations, including washing, drying, and folding linens, towels, and robes
• Maintain a clean, organized, and well-presented environment throughout the spa
• Handle administrative tasks and support business operations as needed

Job description

At Flow Head Spa, we are committed to delivering a high-quality experience for every guest who walks through our doors. As a Spa Manager, you will play a key role in overseeing daily operations, supporting the team, and ensuring a smooth, consistent flow of service throughout the spa.

This position requires a hands‑on leader who can manage responsibilities at both the front desk and operational level, while also stepping in to support the team when needed.

Key Responsibilities

• Oversee daily spa operations to ensure an exceptional guest experience from arrival to departure
• Manage scheduling for head spa therapists to ensure all treatment rooms are fully utilized and operating efficiently
• Be available to cover shifts when team members call out, ensuring no disruption to scheduled services
• Lead and support front desk operations, including check‑ins, check‑outs, and overall guest flow
• Answer phone calls, schedule appointments, and respond to guest inquiries in a timely and professional manner
• Maintain a strong presence on social media by creating engaging content, responding to messages, and interacting with followers
• Greet guests warmly and ensure they feel welcomed and cared for throughout their visit
• Cater to guest needs by providing refreshments, robes, slippers, and accommodating special requests
• Assist head spa therapists as needed to maintain seamless service delivery
• Oversee laundry operations, including washing, drying, and folding linens, towels, and robes
• Maintain a clean, organized, and well-presented environment throughout the spa
• Handle administrative tasks and support business operations as needed