Spa Receptionist

Crestview Management, LLC; Myrtle Beach (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health and Dental Insurance

Company-paid Life Insurance

401(k) with company match

Free hotel rooms

Hotel discounts

Vision Insurance

401(k) with company match

PTO

Job summary

A hospitality management firm in Myrtle Beach, SC is seeking a dedicated front desk associate to perform essential spa operations. This role demands strong customer service skills, and a friendly attitude while managing appointments, the POS system, and guest interactions. Candidates must maintain cleanliness and show professionalism. The company offers competitive wages along with health benefits and 401(k) with matching. Experience in customer service or hospitality preferred.

Qualifications

• Previous customer service, hospitality, or front desk experience preferred.
• Basic computer skills and ability to learn spa booking and POS systems.
• Employees agree to dress in a style consistent with the employer’s image.
• Uniforms and appearance standards as set by employer.
• Maintain accurate guest records and confidentiality.

Responsibilities

• Opening and closing spa duties.
• Booking, confirming, and modifying appointments using the spa scheduling system.
• Operating the POS system for check-in, check-out, retail sales, and processing payments accurately.
• Providing spa tours to guests and explaining services, amenities, and policies.
• Delivering exceptional customer service by greeting guests warmly.
• Maintaining cleanliness and organization of the front desk, lobby, and common areas.
• Delivering exceptional customer service by greeting guests warmly and addressing inquiries or concerns promptly.
• Maintaining cleanliness and organization of the front desk, lobby, and common areas.
• Performing laundry duties, including washing, drying, folding, and restocking linens and robes.
• Stocking retail displays, treatment rooms, and guest amenities as needed.
• Assisting with clerical duties, inventory tracking, and other administrative tasks as directed.
• Supporting the spa team to ensure smooth daily operations and exceptional guest experience.

Skills

Customer service skills

Strong communication

Organizational skills

Multitasking abilities

Basic computer skills

Job description

Your general responsibilities and duties are: opening and closing spa duties, booking appointments, operating the POS system, providing exceptional customer service, maintaining a clean and organized area, and responding courteously and professionally to guests and coworkers.

Requirements

• Employee agrees to perform front desk and guest service duties in accordance with company protocols and standards.
• Previous customer service, hospitality, or front desk experience preferred.
• Basic computer skills and ability to learn spa booking and POS systems.
• Strong communication, organizational, and multitasking skills.
• Employees agree to dress in a style consistent with the employer’s image, including uniforms and adhering to the appearance standards as set forth by Marriott.
• Employees shall maintain accurate guest records and confidentiality in the manner prescribed by the employer.

Responsibilities

• You must be able to work holidays, weekends, weekdays, and evenings.
• You must report for duties at scheduled times and be in appropriate uniform at all times.
• Opening and closing spa duties.
• Booking, confirming, and modifying appointments using the spa scheduling system.
• Operating the POS system for check-in, check-out, retail sales, and processing payments accurately.
• Providing spa tours to guests and explaining services, amenities, and policies.
• Delivering exceptional customer service by greeting guests warmly and addressing inquiries or concerns promptly.
• Maintaining cleanliness and organization of the front desk, lobby, and common areas.
• Performing laundry duties, including washing, drying, folding, and restocking linens and robes.
• Stocking retail displays, treatment rooms, and guest amenities as needed.
• Assisting with clerical duties, inventory tracking, and other administrative tasks as directed.
• Supporting the spa team to ensure smooth daily operations and exceptional guest experience.

We offer competitive wages, Health and Dental Insurance, company-paid Life Insurance, Short-Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental coverage, 401(k) with company match, Paid Time Off (PTO), free hotel rooms, and hotel discounts.