Spa Coordinator

Ladies & Gentlemen Salon and Spa; Mentor (OH); On-site; USD 34,000 - 48,000; Full time

Job summary

Ladies & Gentlemen Salon and Spa is seeking a Spa Coordinator to manage daily spa operations and ensure an exceptional guest experience from arrival to departure.

You will coordinate guest flow, assist technicians, and maintain cleanliness, stock, and room readiness, while delivering warm, professional service and ensuring confidentiality and efficiency throughout shifts.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Demonstrated knowledge and application of exceptional customer service techniques.
• Strong interpersonal skills with guests, technicians, and team members.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced spa environment.

Responsibilities

• Oversee day-to-day spa flow and operations while ensuring guest satisfaction.
• Welcome and assist guests in a warm, professional manner; provide lockers, towels, robes, and amenities.
• Explain spa procedures and assist guests with preparations for services.
• Schedule future appointments and suggest additional spa services when appropriate.
• Maintain a welcoming, relaxing spa atmosphere and clear communication with Spa Technicians.
• Assist with room preparation, stocking supplies, and turnover between appointments.
• Monitor guest flow and ensure rooms are ready for services; maintain sanitation and cleanliness.

Skills

Guest experience

Communication

Organization

Teamwork

Attention to detail

Professionalism

Dependability

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Job description

Description

Purpose

The Spa Coordinator is responsible for overseeing the day-to-day flow and operations of the spa while providing exceptional guest service and supporting Spa Technicians. This position ensures that guests receive a welcoming, comfortable, and seamless experience from arrival through departure while maintaining the cleanliness, organization, and efficiency of the spa.

Essential Functions

Guest Experience & Service

• Welcome and assist spa guests in a warm, professional, and attentive manner.
• Provide guests with appropriate lockers, towels, sandals, robes, and other amenities based on their service needs.
• Clearly explain spa procedures and assist guests with preparing for their scheduled services.
• Provide refreshments and other guest amenities as requested.
• Assist guests with questions, requests, and general spa needs throughout their visit.
• Schedule future appointments and recommend additional spa services when appropriate.
• Maintain a professional, welcoming, and relaxing atmosphere at all times.

Spa Operations & Technician Support

• Monitor guest flow throughout the spa and ensure guests are prepared and in the appropriate area for their scheduled services.
• Maintain clear and timely communication with Spa Technicians regarding guest arrivals, client flow, appointment changes, delays, and special requests.
• Assist Spa Technicians with treatment room preparation and ensure rooms are properly stocked and ready for each service.
• Refill professional products and supplies used by Spa Technicians as needed.
• Assist with ordering and/or picking up spa lunches, breakfasts, or other items as necessary.
• Communicate any operational concerns, guest issues, supply needs, or other relevant information to the Spa Manager/Supervisor.

Laundry & Room Preparation

• Collect soiled linens, including sheets, blankets, towels, robes, and other spa linens, and place them in the appropriate receptacles.
• Fold, organize, and store clean laundry as necessary.
• Change treatment room linens and prepare rooms before and after each service.
• Maintain adequate supplies in treatment rooms and guest areas.
• Assist Spa Technicians with room setup and turnover between appointments.

Cleaning, Sanitation & Safety

• Maintain clean, organized, and sanitary spa treatment rooms and common areas throughout the shift.
• Perform general cleaning duties in accordance with state board requirements and company sanitation standards.
• Ensure treatment rooms and spa areas are cleaned and properly sanitized before and after services.
• Keep all spa areas neat, orderly, and guest‑ready at all times.
• Follow all established health, safety, sanitation, and infection‑control procedures.

Daily Operations

• Complete all opening, closing, and daily operational procedures outlined on the current Daily Procedure Checklist.
• Monitor spa supplies and communicate inventory needs to the appropriate manager.
• Maintain clear communication with the Spa Manager/Supervisor regarding daily operations, guest concerns, staffing needs, schedule changes, and other relevant information.
• Follow all company policies, procedures, standards, and service expectations.
• Maintain confidentiality and professionalism when handling guest and employee information.
• Perform other duties as assigned.

Core Performance Expectations

• Exceptional Guest Service: Creates a warm, welcoming, and relaxing experience for every spa guest.
• Communication: Maintains clear, timely, and professional communication with guests, Spa Technicians, and management.
• Organization: Effectively manages multiple tasks while maintaining an organized and efficient spa environment.
• Teamwork: Supports Spa Technicians and other team members to ensure smooth daily operations.
• Attention to Detail: Consistently maintains high standards for cleanliness, sanitation, room preparation, and guest amenities.
• Professionalism: Represents the spa and company culture in a positive, polished, and professional manner.
• Dependability: Consistently completes assigned responsibilities, opening and closing procedures, and daily operational tasks.

Requirements

Position Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Demonstrated knowledge and application of exceptional customer service techniques.
• Strong interpersonal skills with the ability to interact professionally and positively with guests, technicians, and team members.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast‑paced spa environment.