Spa Coordinator (Part Time)

Terranea Resort; Rancho Palos Verdes (CA); On-site; USD 23,628 - 33,652; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off/sick time

401(k) plan with company match

Job summary

A luxury resort in California is seeking a dedicated Spa Receptionist to enhance guest experiences by greeting visitors and scheduling appointments. Ideal candidates should possess strong customer service and communication skills, as well as a professional demeanor. Responsibilities include managing appointments, maintaining a clean waiting area, and effectively communicating with guests. The role demands a high school education, and hospitality experience is preferred. This position offers a competitive hourly rate starting at $20.79, plus benefits including medical and 401(k).

Qualifications

• Pleasant disposition and professional appearance.
• Ability to prioritize and organize work assignments.
• Must be able to stand or walk for long periods.

Responsibilities

• Greet guests, schedule spa and salon appointments.
• Maintain cleanliness of the work area and property.
• Communicate effectively with peers and guests.
• Answer telephone calls and address guests' questions.

Skills

Customer service skills

Communication skills

Ability to handle stressful situations

Organizational skills

Education

High School education or equivalent

Job description

To provide an exceptional guest experience. Greet guests, schedule all spa & salon appointments, confirm guest appointments, escort guests to guest lounges, handle and process cash, understand treatments, reservations, booking times, and retailing.

Responsibilities

• Perform all duties in a safe manner, observing all safety procedures and report all accidents and injuries in a timely manner.
• Be responsible for the cleanliness of the immediate work area as well as the general property.
• Be attentive to any objects, conditions, or actions that may risk accidents and/or injuries to a guest or fellow employee. Report all unsafe conditions.
• Be courteous to all guests and fellow associates.
• Communicate effectively with peers, management, line and front of the house employees.
• Practice effective listening (seek to understand).
• Performs related duties as required.

Additional Duties & Responsibilities

• Book and schedule services for Spa & Salon appointments using Spa Soft program.
• Answer emails sent to spa.
• Greet all guest coming into spa and assist their necessary needs.
• Check in guest(s) for treatments, receiving proper payment methods and efficiently doing so in high volume.
• Maintain the waiting area: keep brochures and required forms in stock.
• Provide general information: address guests' questions regarding spa services and policies.
• Answer the telephone and direct calls/messages to appropriate Spa personnel or guests. Follows up on minor customer problems -i.e.,
• Sets up and maintain required files.

Qualifications

• Pleasant disposition and professional appearance that gives a positive image to Spa guests.
• Must have strong customer service skills.
• Must have strong communication skills.
• Must have ability to implement and uphold service standards.
• Must have ability to prioritize and organize work assignments.
• Must have ability to interact with all associates and resort guests.
• Must be able to effectively handle stressful, high-pressure situations.
• Must be able to stand or walk for long periods of time.

Experience, Education, & Licensure

• High School education or equivalent.
• Must be able to speak, comprehend, read, and write English.
• Previous hospitality experience preferred.
• Forbes knowledge preferred.

Compensation

Base Pay Start Rate: $20.79/Hour. + Included in the service charge distribution.

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!