Spa Coordinator

The Post Oak Hotel at Uptown Houston; Houston (TX); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Benefit plans

Paid Time Off

401K

Opportunities for advancement

Employee discounts on dining, retail,‑

Volunteer opportunities

Complimentary parking

Job summary

The Post Oak Hotel at Uptown Houston is seeking a Spa Coordinator to welcome guests, assist with bookings, and explain treatments. The role supports guest experiences at the hotel’s Forbes Five-Star spa and requires excellent communication and a guest-first approach.

Responsibilities include reservations, coordinating with colleagues, handling payments, and maintaining a pristine spa environment. Flexible schedules including nights and weekends are expected in this luxury setting.

Qualifications

• 2 years of spa experience preferred.
• CPR certification preferred.
• Reading, writing and oral proficiency in the English language.
• Previous hotel experience, luxury or Forbes experience preferred.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Physical demands: Stand for an entire work shift.

Responsibilities

• Greet and welcome guests in a friendly manner.
• Provide assistance to guests and explain, sell, and book treatments.
• Make reservations for guests for all Spa services.
• Communicate all necessary information with colleagues (e.g. birthdays, anniversaries, special requests, restrictions).
• Answer telephones with professional etiquette.
• Handle cash and ensure accuracy of contracted monies; manage gift cards.
• Access and operate computer system according to procedures and standards.
• Maintain cleanliness of workstation and ensure proper setup.
• Address guest comments and concerns promptly.

Skills

Customer service

Communication

English proficiency

Flexibility

Hospitality

Education

CPR certification

Job description

Overview

The Post Oak Hotel is seeking a

The Spa Coordinator to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences.

The Spa Coordinator will be responsible for greeting and welcoming guests in a friendly manner, provide assistance to guests at all times and explain, sell, and book treatments.

Responsibilities

• Be knowledgeable about The Spa, its products and treatments as well as The Post Oak and its services
• Make reservations for guests for all Spa services
• Communicate all other necessary information with colleagues (i.e. birthdays, anniversaries, special requests, restrictions, etc.)
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette
• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times
• Adhere to all cashiering procedures; set up and handle gift cards
• Access all function of computer system according to established procedures and standards
• Set up workstation with necessary supplies; maintain cleanliness throughout shift
• Handle guest comments and concerns in a timely and appropriate manner

Qualifications

• Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity
• 2 years of spa experience preferred
• CPR certification preferred
• Reading, writing and oral proficiency in the English language
• Previous hotel experience, luxury or Forbes experience preferred
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Physical demands: Stand for an entire work shift

What We Offer You

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
• Complimentary parking and colleague meal

Disclaimer

The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Posted Salary Range

USD $17.50 - USD $17.50 /Hr.

Tipped Position

This position does not earn tips