Spa Concierge: Warm Welcome & Booking Expert

CoralTree Hospitality Group; Indio (CA); On-site; USD 24,000 - 25,000; Full time

Job summary

CoralTree Hospitality Group’s spa division seeks a Spa Front Desk Agent in Indio, CA to warmly welcome guests, assist with appointments, and guide them through the spa experience from arrival to departure.

The role requires hospitality, strong communication, attention to detail, and the ability to balance multiple priorities in a fast-paced environment. Weekend/evening availability is often needed; prior guest-service experience is preferred.

Qualifications

• Warm, welcoming, professional personality.
• Strong verbal communication and listening skills.
• Ability to multitask in a changing, fast-paced environment.

Responsibilities

• Greet spa guests warmly and assist with appointments and spa questions.
• Schedule, modify, and confirm spa appointments; communicate guest needs to leadership.
• Process payments, discounts, and retail transactions following procedures.
• Maintain a clean, organized front desk and reception area; assist with light cleaning as needed.
• Support retail sales by recommending spa products and self-care items.

Skills

Hospitality mindset

Excellent verbal communication

Multitasking in changing environment

Guest service excellence

Calm under pressure

Team coordination

Education

High school diploma or equivalent

Strong verbal communication skills

Previous guest service experience

Job description

CoralTree Hospitality Group’s spa division seeks a Spa Front Desk Agent in Indio, CA to warmly welcome guests, assist with appointments, and guide them through the spa experience from arrival to departure.

The role requires hospitality, strong communication, attention to detail, and the ability to balance multiple priorities in a fast-paced environment. Weekend/evening availability is often needed; prior guest-service experience is preferred.