Spa Concierge — Luxury Front Desk Guest Experience

Salamander Middleburg; Middleburg (VA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

401(k) with company match

Paid time off and holidays

Resort discounts

Job summary

Salamander Middleburg seeks a Spa Concierge to welcome guests and provide exceptional service at the Forbes Five-Star resort. You will greet guests, schedule appointments, answer questions, and process transactions, ensuring a seamless, personalized spa experience.

Ideal candidates have strong communication skills, a hospitality background, and the ability to learn scheduling systems. This on-site role offers abundant professional growth and luxury hospitality training.

Qualifications

• High school diploma or equivalent required.
• Experience in hospitality, luxury hotel, spa, or front desk preferred.
• Excellent communication and interpersonal skills.
• Strong computer skills to learn reservation and scheduling systems.
• Professional appearance and positive attitude.

Responsibilities

• Greet guests warmly and provide exceptional service.
• Answer calls with accurate information on spa services and resort amenities.
• Schedule, modify, and confirm spa appointments.
• Check guests in/out and process payments accurately.
• Assist guests with questions about treatments, retail products, and local attractions.
• Coordinate communication between therapists and departments for seamless service.
• Maintain guest information and reservation records.

Skills

Communication skills

Hospitality experience

Computer skills

Professional appearance

Flexible schedule

Education

High school diploma

Tools

Reservation systems

Job description

Salamander Middleburg seeks a Spa Concierge to welcome guests and provide exceptional service at the Forbes Five-Star resort. You will greet guests, schedule appointments, answer questions, and process transactions, ensuring a seamless, personalized spa experience.

Ideal candidates have strong communication skills, a hospitality background, and the ability to learn scheduling systems. This on-site role offers abundant professional growth and luxury hospitality training.