Lux Spa Concierge — Elevate Guest Experience & Spa Sales

Salamander Middleburg; Middleburg (VA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Health & Welfare: Medical, dental, and

401(k) plan available for full-time

Paid Time Off including holidays

Employee discounts on stays, dining, &

Free meals during shifts

Recognition programs

Job summary

Salamander Middleburg seeks a Spa Concierge Agent to welcome guests, assist with requests, and promote spa services. You will stay informed on all resort features, hours, and activities while maintaining a courteous, helpful demeanor and ensuring an exemplary guest experience.

The role requires strong guest services skills, ability to upsell, and proficiency with spa reservations software. Weekend/holiday availability is expected in this luxury Forbes Five-Star setting.

Qualifications

• High school diploma preferred.
• Must be 18 years of age or older.
• Guest services experience is required.
• Ability to promote the facility, spa products, and services effectively.
• Proficient in scheduling services for individuals and groups using spa reservations software.
• Strong focus on guest needs and excellent hospitality.
• Available to work weekends and holidays as needed.

Responsibilities

• Greet guests at the Salon and Spa and assist with requests and services.
• Maintain knowledge of resort features, services, hours, and daily activities.
• Promote and upsell services to achieve spa revenue targets.
• Handle guest complaints to ensure satisfaction.
• Maintain cleanliness of spa areas and locker rooms.
• Provide accurate daily schedules to service providers.
• Submit requisitions for supplies to the Spa Manager.
• Familiarize yourself with guest names and locations on the list.

Skills

Guest services

Hospitality

Upselling

Spa reservations

Calm under pressure

Weekend/holiday availability

Education

High school diploma

Tools

Spa reservation software

Job description

Salamander Middleburg seeks a Spa Concierge Agent to welcome guests, assist with requests, and promote spa services. You will stay informed on all resort features, hours, and activities while maintaining a courteous, helpful demeanor and ensuring an exemplary guest experience.

The role requires strong guest services skills, ability to upsell, and proficiency with spa reservations software. Weekend/holiday availability is expected in this luxury Forbes Five-Star setting.