Luxury Spa Facilitator & Guest Experience Lead

Salamander Middleburg; Middleburg (VA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Time Off and Paid Holidays

Complimentary employee meals

Uniforms provided

Resort discounts on spa, dining, and酒店

Paid Parental Leave

Training in Forbes Five-Star service

Career growth opportunities

Job summary

Salamander Middleburg is seeking a professional Spa Facilitator to support daily spa operations and maintain Forbes Five-Star standards. You will ensure locker room cleanliness, assist guests, and help manage guest flow and services in a luxury setting.

The role emphasizes guest privacy, exceptional service, and a clean, organized environment. Opportunities include consistent scheduling, tips, and the chance to contribute to a premier resort experience.

Qualifications

• Must be at least 18 years old.
• Customer service, hospitality, fitness, or facilities experience preferred.
• Professional demeanor and reliability required.
• Strong attention to cleanliness and detail.
• Strong communication skills.
• Ability to work weekends and holidays.

Responsibilities

• Welcome guests and provide spa facility orientation.
• Escort guests and assign lockers.
• Maintain cleanliness of locker rooms, lounges, and relaxation areas.
• Stock towels, robes, beverages, and spa amenities.
• Monitor spa areas to ensure safety and presentation standards.
• Support guest flow and daily spa operations.
• Assist with opening and closing responsibilities.
• Promote spa services and retail offerings.
• Maintain Forbes Five-Star service standards.
• Respond professionally to guest requests.
• Support spa leadership with operational tasks.

Skills

Customer service

Hospitality

Communication

Reliability

Job description

Salamander Middleburg is seeking a professional Spa Facilitator to support daily spa operations and maintain Forbes Five-Star standards. You will ensure locker room cleanliness, assist guests, and help manage guest flow and services in a luxury setting.

The role emphasizes guest privacy, exceptional service, and a clean, organized environment. Opportunities include consistent scheduling, tips, and the chance to contribute to a premier resort experience.