Female Spa Concierge

Salamander Middleburg; Middleburg (VA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Health & Welfare: Medical, dental, and

401(k) plan available for full-time

Paid Time Off including holidays

Employee discounts on stays, dining, &

Free meals during shifts

Recognition programs

Job summary

Salamander Middleburg seeks a Spa Concierge Agent to welcome guests, assist with requests, and promote spa services. You will stay informed on all resort features, hours, and activities while maintaining a courteous, helpful demeanor and ensuring an exemplary guest experience.

The role requires strong guest services skills, ability to upsell, and proficiency with spa reservations software. Weekend/holiday availability is expected in this luxury Forbes Five-Star setting.

Qualifications

• High school diploma preferred.
• Must be 18 years of age or older.
• Guest services experience is required.
• Ability to promote the facility, spa products, and services effectively.
• Proficient in scheduling services for individuals and groups using spa reservations software.
• Strong focus on guest needs and excellent hospitality.
• Available to work weekends and holidays as needed.

Responsibilities

• Greet guests at the Salon and Spa and assist with requests and services.
• Maintain knowledge of resort features, services, hours, and daily activities.
• Promote and upsell services to achieve spa revenue targets.
• Handle guest complaints to ensure satisfaction.
• Maintain cleanliness of spa areas and locker rooms.
• Provide accurate daily schedules to service providers.
• Submit requisitions for supplies to the Spa Manager.
• Familiarize yourself with guest names and locations on the list.

Skills

Guest services

Hospitality

Upselling

Spa reservations

Calm under pressure

Weekend/holiday availability

Education

High school diploma

Tools

Spa reservation software

Job description

Salamander Spa offers a unique health and wellness journey tailored to your specific well-being needs. Our luxurious, nature-inspired Forbes Five-Star spa location features integrative and regionalized treatments, as well as holistic and result-driven therapies. We are committed to providing insight into a better, healthier lifestyle.

Job Overview

As a Spa Concierge Agent, you will be responsible for greeting guests at the Salon and Spa and assisting them with their requests and services. Your role is crucial in establishing exemplary guest service and ensuring a memorable experience for all visitors.

Essential Job Functions

• Represent Salamander Middleburg in a professional manner.
• Maintain complete knowledge of all resort features, services, and hours of operation.
• Stay informed about salon and spa services, scheduled daily group activities, and retail/professional products.
• Display a courteous, polite, and helpful demeanor at all times.
• Promote and up-sell all services to achieve spa revenue targets.
• Handle guest complaints to ensure satisfaction.
• Strive to achieve daily targets through spa services and retail sales.
• Maintain supplies and ensure cleanliness of all spa areas, including locker rooms.
• Provide accurate daily schedules to service providers.
• Legibly complete requisitions for additional supplies/materials and submit them to the Spa Manager.
• Review the in-house guest list and familiarize yourself with guest names and locations.

Requirements

• High school diploma preferred.
• Must be 18 years of age or older.
• Guest services experience is required.
• Ability to promote the facility, spa products, and services effectively.
• Proficient in scheduling various services for individuals and large groups using spa reservations software.
• Strong focus on guest needs and providing excellent hospitality.
• Ability to remain calm and courteous in all situations.
• Available to work weekends and holidays as needed.

Benefits

• Health & Welfare: Medical, dental, and vision coverage.
• Retirement: 401(k) plan available for full-time service professionals.
• Paid Time Off: Generous paid time off and company-paid holidays (8).
• Employee Discounts: Access privileges and discounts for employees, friends, and family on room stays at all Salamander locations, dining, retail, spa, golf, and other resort amenities.
• Free Meals: Complimentary meals during shifts.
• Recognition Programs: Opportunities for employee recognition and career growth.

Join Our Team!

We invite you to explore joining our friendly, diverse, and enthusiastic team of professionals, dedicated to providing the very best in service and maintaining our Forbes 5-Star status. Be a part of one of the world's most coveted and elite destinations!

“Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”