Concierge Agent

Salamander Middleburg; Middleburg (VA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

401(k) with company match

Paid time off and holidays

Resort discounts

Job summary

Salamander Middleburg seeks a Spa Concierge to welcome guests and provide exceptional service at the Forbes Five-Star resort. You will greet guests, schedule appointments, answer questions, and process transactions, ensuring a seamless, personalized spa experience.

Ideal candidates have strong communication skills, a hospitality background, and the ability to learn scheduling systems. This on-site role offers abundant professional growth and luxury hospitality training.

Qualifications

• High school diploma or equivalent required.
• Experience in hospitality, luxury hotel, spa, or front desk preferred.
• Excellent communication and interpersonal skills.
• Strong computer skills to learn reservation and scheduling systems.
• Professional appearance and positive attitude.

Responsibilities

• Greet guests warmly and provide exceptional service.
• Answer calls with accurate information on spa services and resort amenities.
• Schedule, modify, and confirm spa appointments.
• Check guests in/out and process payments accurately.
• Assist guests with questions about treatments, retail products, and local attractions.
• Coordinate communication between therapists and departments for seamless service.
• Maintain guest information and reservation records.

Skills

Communication skills

Hospitality experience

Computer skills

Professional appearance

Flexible schedule

Education

High school diploma

Tools

Reservation systems

Job description

Spa Concierge (Spa Front Desk)$12 per hour + service chargeJoin the Forbes Triple Five-Star Salamander Resort & Spa Team

Nestled on 340 scenic acres in the heart of Virginia's horse and wine country, Salamander Resort & Spa is one of only a select few Forbes Triple Five-Star resorts in the United States. We are committed to delivering exceptional guest experiences and providing rewarding careers in luxury hospitality. If you are passionate about outstanding service and enjoy creating memorable experiences, we invite you to join our award-winning team.

Position Overview

As a Spa Concierge, you will be the welcoming face of our award-winning spa. Similar to a luxury hotel Front Desk Agent, you will provide exceptional guest service by greeting guests, scheduling appointments, answering questions, processing transactions, and ensuring every guest enjoys a seamless, personalized experience.

What You'll Do

• Welcome every guest with warmth, professionalism, and genuine hospitality.

• Answer incoming telephone calls promptly while providing accurate information about spa services, treatments, resort amenities, and promotions.

• Schedule, modify, and confirm spa appointments.

• Check guests in and out for spa services and process payments accurately.

• Assist guests with questions regarding treatments, retail products, resort amenities, and local attractions.

• Coordinate communication between therapists, attendants, and other resort departments to ensure seamless guest experiences.

• Maintain accurate guest information and reservation records.

• Respond promptly to guest requests and resolve concerns with professionalism and urgency.

• Support daily spa operations while maintaining Forbes Five-Star service standards.

• Perform other duties as assigned.

Qualifications

• Must be at least 18 years of age.

• High school diploma or equivalent required.

• Previous experience in hospitality, luxury hotel, spa, front desk, guest services, concierge, reception, or customer service preferred.

• Excellent communication and interpersonal skills.

• Strong computer skills with the ability to learn reservation and scheduling systems.

• Exceptional organizational and multitasking abilities.

• Professional appearance and positive attitude.

• Flexible schedule, including weekends and holidays.

Why You'll Love Working Here

• Compensation: $12.00 per hour plus service charge. Opportunity to earn $21-$23 per hour total compensation based on business levels and individual performance.

• Medical, dental, and vision insurance

• Company-paid life insurance

• 401(k) with company match

• Paid time off and paid holidays

• Employee dining program

• Resort discounts, including spa, dining, and retail

• Career growth opportunities throughout the Salamander Collection

• Ongoing training and development in Forbes Five-Star luxury hospitality

• Supportive, team-oriented culture focused on excellence and service

If you're passionate about luxury hospitality and creating unforgettable guest experiences, we'd love to hear from you.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.