Luxury Resort Front Desk Agent - Guest Experience Expert

Salamander Collection; Middleburg (VA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Paid Holidays

Complimentary employee meals

Complimentary uniforms

Employee discounts on resort rooms,d​|

Friends and family discounts

Job summary

Salamander Middleburg is seeking a polished Front Desk Agent to join our luxury resort team. You will manage guest arrivals and departures, handle check-ins/check-outs, and assist with inquiries in a fast-paced Forbes Five-Star environment.

The ideal candidate brings professional demeanor, strong communication, and a guest-first attitude, with flexibility to work mornings, evenings, weekends, and holidays.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent required.
• Previous hotel, hospitality, Front Desk, or customer service experience preferred.
• Luxury hotel or resort experience is a plus.
• Strong verbal and written communication skills.
• Strong computer skills and ability to learn hotel property management systems.
• Excellent customer service and interpersonal skills.
• Ability to multitask, prioritize, and remain organized in a fast-paced environment.
• Professional appearance and demeanor.
• Strong attention to detail and problem-solving skills.
• Ability to remain calm and professional when handling guest concerns.
• Bilingual English/Spanish skills preferred.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.

Responsibilities

• Warmly greet and welcome guests upon arrival.
• Process guest check-ins and check-outs accurately and efficiently.
• Answer incoming calls and respond promptly and professionally to guest inquiries and requests.
• Assist guests with room changes, late checkouts, billing questions, and other Front Desk needs.
• Anticipate guest needs and provide personalized service throughout the guest experience.
• Provide knowledgeable information about resort amenities, dining, spa services, activities, and local attractions.
• Promote the resort's Guest Loyalty Program and explain applicable benefits.
• Handle cash, credit card transactions, and guest accounts accurately.
• Maintain accurate Front Desk reports, guest activity logs, and follow-up documentation.
• Communicate guest preferences, special requests, and concerns to appropriate departments.
• Assist with guest concerns and service recovery, escalating issues to management when appropriate.
• Work collaboratively with Housekeeping, Reservations, Concierge, Bell/Door, and other resort departments to ensure a seamless guest experience.
• Maintain Forbes Five-Star service and luxury hospitality standards at all times.
• Perform other duties as assigned based on operational needs.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

PMS knowledge

Job description

Salamander Middleburg is seeking a polished Front Desk Agent to join our luxury resort team. You will manage guest arrivals and departures, handle check-ins/check-outs, and assist with inquiries in a fast-paced Forbes Five-Star environment.

The ideal candidate brings professional demeanor, strong communication, and a guest-first attitude, with flexibility to work mornings, evenings, weekends, and holidays.