Spa Concierge & Guest Services Specialist

Treasure Island; Las Vegas (NV); On-site; USD 21,000 - 28,000; Full time

Job summary

Treasure Island in Las Vegas is seeking a spa receptionist to greet guests, manage bookings, and deliver exceptional customer service on-site. The role requires strong communication, multitasking, and a friendly, professional demeanor in a fast-paced spa environment.

Ideal candidates have prior spa receptionist or customer service experience, flexibility with shifts, and a willingness to assist across departments.

Qualifications

• Two to five years customer service experience preferred.
• At least one year of spa receptionist experience preferred.
• Must maintain a flexible schedule.
• Excellent communication skills necessary.
• Communicate in English both verbally and written.
• Bilingual a plus.
• Basic knowledge of spa software preferred.
• Ability to multi-task and handle a fast-paced work environment.
• Previous retail experience a plus.

Responsibilities

• Check guests in and out of facility.
• Assist guests with booking appointments.
• Provide exceptional customer service and assist guests with questions.
• Answer a multi-line phone system, assist guests with questions or direct calls to appropriate departments.
• Handle cash transactions by taking payments for services and for retail transactions.
• Manage cash till daily and distribute room charge tips to technicians at the end of the day/night.
• Conduct and handle retail sales.
• Perform other job related duties.

Skills

Customer service

Communication

Multitasking

English fluency

Job description

Treasure Island in Las Vegas is seeking a spa receptionist to greet guests, manage bookings, and deliver exceptional customer service on-site. The role requires strong communication, multitasking, and a friendly, professional demeanor in a fast-paced spa environment.

Ideal candidates have prior spa receptionist or customer service experience, flexibility with shifts, and a willingness to assist across departments.