Spa Front Desk Concierge - Flexible Schedule

Treasure Island Hotel & Casino

Nevada (IA)

On-site

USD 32,000 - 52,000

Full time

2 days ago

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Job summary

Treasure Island Hotel & Casino is seeking a friendly spa receptionist to assist guests with bookings and provide exceptional customer service. You will check guests in and out, answer a multi-line phone system, and handle cash transactions for services and retail items.

Bilingual applicants are a plus, and a flexible schedule is required to support a fast-paced environment. The role emphasizes professional, courteous behavior toward guests and employees, with daily cash till management and

Qualifications

Two to five years customer service experience preferred.
At least one year of spa receptionist experience preferred.
Must maintain a flexible schedule.
Excellent communication skills necessary; fluent English (spoken and written).
Bilingual a plus.
Basic knowledge of spa software preferred.
Ability to multi-task in a fast-paced environment.
Previous retail experience a plus.

Responsibilities

Assist guests with booking appointments.
Provide exceptional customer service and assist guests with questions.
Check guests in and out of facility.
Answer a multi-line phone system, assist guests with questions or direct calls to appropriate departments.
Handle cash transactions by taking payments for services and for retail transactions.
Manage cash till daily and distribute room charge tips to technicians at the end of the day/night.
Conduct and handle retail sales.
Perform other job related duties.