Spa Concierge

Montage International; Bluffton (SC); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Montage International is seeking a Spa Concierge to deliver exceptional guest service in our luxury spa. You will assist guests with check-in and check-out, answer questions, coordinate spa services, and promote retail outlets.

This role supports the spa team in maintaining pristine facilities and timely, courteous service. A high school diploma and 2–3 years of customer service in a hotel or spa are required; English fluency and proficiency with Word, Excel, PowerPoint and Outlook are expected.

Qualifications

• High school or equivalent education required.
• Minimum 2 -3 years of customer service experience in a hotel or Spa environment.
• Working knowledge of spa services and products.
• Possess basic math skills and have the ability to accurately handle billing.
• Ability to communicate clearly and speak, read, write and understand English eloquently.
• Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur.

Responsibilities

• Assist in greeting and welcoming guests to the Spa.
• Providing information to any inquiries.
• Help to coordinate all guest requests for services.
• Maintain impeccable cleanliness of the Spa.
• Provide services to guests in a timely, courteous and proficient manner.
• Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the Spa.

Skills

Customer service

English communication

Billing basics

Microsoft Office

Education

High school diploma

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life.

We have built a culture that leads with the important notion we live by every day; do what you love.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Spa Concierge SUMMARY

The Spa Concierge will provide spa guests with exceptional service when checking into or out of the Spa and/or making Spa reservations, in addition to promoting the retail outlets and increasing retail revenues.

This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

• Assist in greeting and welcoming guests to the Spa
• providing information to any inquiries
• help to coordinate all guest requests for services
• maintain impeccable cleanliness of the Spa
• Provide services to guests in a timely, courteous and proficient manner.
• Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the Spa.

QUALIFICATIONS

• High school or equivalent education required
• Minimum 2 -3 years of customer service experience in a hotel or Spa environment
• Working knowledge of spa services and products
• Possess basic math skills and have the ability to accurately handle billing
• Ability to communicate clearly and speak, read, write and understand English eloquently
• Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur

PREFERRED

• Prior front desk experience
• Luxury hotel experience strongly preferred
• Bachelor’s Degree

PHYSICAL REQUIREMENTS

• Position requires walking and standing most of the working day; must be able to stand and exert well‑paced mobility for up to 6 hours in length.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Must be able to bend, stoop, squat and stretch to fulfill tasks.
• Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

In the United States we are proud to be an EEO employer M/F/D/V.

We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.