Guest Experience Specialist

Montage International; Northern (KY); Hybrid; USD 29,000 - 41,000; Full time

Benefits offered by this job

Free meals

Free uniforms and cleaning

Hotel discounts

Healthcare benefits

Daily Pay

Incentive Opportunity

401k retirement plan with company匹配

Job summary

Montage International is seeking a guest service agent for Pendry properties in the United States. You will provide outstanding guest service, handle calls, help with check-in/out, and coordinate with departments to tailor experiences for guests.

You will thrive in a fast-paced hotel setting, be open to learning, and maintain a welcoming demeanor while supporting transportation needs and message handling. Competitive benefits and opportunities for growth are offered.

Qualifications

• Provide excellent guest service and telephone etiquette.
• Host and welcome guests with a friendly and sincere demeanor.
• Own and solve guest stay areas of opportunity.

Responsibilities

• Provide excellent customer service and telephone etiquette.
• Host and welcome guests with a friendly and sincere demeanor.
• Own and resolve guest stay areas of opportunity.
• Coordinate with all department leaders to ensure a personalized guest experience.
• Assist with guest check-in/out, invoicing, and billing.
• Assist with concierge, PBX, and order taking as needed.
• Provide information about city and hotel attractions.

Skills

Guest service

Telephone etiquette

Hospitality

Customer focus

Job description

Montage International is seeking a guest service agent for Pendry properties in the United States. You will provide outstanding guest service, handle calls, help with check-in/out, and coordinate with departments to tailor experiences for guests.

You will thrive in a fast-paced hotel setting, be open to learning, and maintain a welcoming demeanor while supporting transportation needs and message handling. Competitive benefits and opportunities for growth are offered.