Spa Concierge & Guest Experience Specialist

Woodhouse; San Antonio (TX); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Health Benefit Program

Safe Harbour 401(k)

Employee Discount Program for Spa Serv

Employee Assistance Program

Job summary

Woodhouse Day Spa in San Antonio, TX, is seeking a Spa Concierge to welcome guests, prepare them for services, and ensure a seamless spa experience. This full-time, non-exempt role involves assisting managers and therapists, handling calls, scheduling, and processing payments while promoting services and retail products.

The ideal candidate will have spa, hospitality, or customer service background, strong communication skills, and a willingness to work weekends/holidays.

Qualifications

• Previous experience in spa, retail, hospitality, or customer service preferred.
• Previous experience in a sales-focused environment.
• Ability to work in a fast-paced environment and maintain professionalism.
• Comfortable interacting with guests in a spa setting.
• Leadership experience in a similar role or front-office operations.
• Comfort level with driving company sales goals and initiatives.
• Computer proficiency.
• Previous customer service and telephone reservations experience.
• Basic accounting skills (for daily closing procedures).

Responsibilities

• Welcome guests and prepare them for services.
• Ensure guest comfort and relaxation through amenities.
• Prepare beverages for guests before, during, and after services.
• Coordinate with therapists to keep guests on schedule.
• Take payments and provide service recommendations at checkout.
• Promote products and increase retail sales to guests.
• Educate guests on Woodhouse experience and amenities.
• Remember guest preferences and important dates.

Skills

Customer service

Sales

Telephone reservations

Leadership experience

Computer proficiency

Job description

Woodhouse Day Spa in San Antonio, TX, is seeking a Spa Concierge to welcome guests, prepare them for services, and ensure a seamless spa experience. This full-time, non-exempt role involves assisting managers and therapists, handling calls, scheduling, and processing payments while promoting services and retail products.

The ideal candidate will have spa, hospitality, or customer service background, strong communication skills, and a willingness to work weekends/holidays.